How did you feel about your job when you got up this morning? Ready for the week ahead or that wave of dread? Low moments in our jobs and careers are often associated with the business relationships we encounter on a daily basis - customers, colleagues, managers and the boss. Great business relationships make for a happy work life but business objectives and targets, and associated pressures, can cause stress and low morale.
So, how do you get back on track, recreate job satisfaction and look forward to each working day? Here are 5 top tips to help you address some common employee issues:
1. Boss and Employee Relationships
How you perceive anything will determine how you feel about it which in turn influences how you react and the results you get.
If you think the boss is being a jerk, remind yourself of all the unseen pressure he/she is under and how much he might have invested in this business! There are many reasons employers can seem rude but they’re often just responding to stress. Don’t take it personally; you’ll feel better if you empathise and sympathise with your boss, rather than get angry.
2. Customer Relationships and Dealing with Difficult Clients
People mostly do things for themselves, not TO you; calm the situation instead of fanning the flames.
Take a client’s anger personally and you’ll respond defensively and send the conversation, and both your attitudes, on a downward spiral. Customers pick up on your tone of voice, facial expressions and other verbal and non-verbal communication cues, so stay calm and empathic, and use positive words to calm them and the situation. A well handled difficult customer will boost your morale and self-confidence.
3. Improve Your Personal Work Morale
Focus on what you DO have control over and ask yourself good questions, for example: How can I help this client to feel valued and understood?; How can I ensure I hit my targets early each month?; What would convince my boss that I’m the best person for the promotion?
4. Replicate Your Own Career Successes
When you feel your performance dip, firstly, stop mentally bullying yourself with negative self-talk. Secondly, reflect on your best performing days, weeks and months and ask yourself what you did then that created that success. Emulate your previous high performing self so you can recreate the results.
5. Set Your Own Work Goals
Whatever you focus your mind on you will work towards, consciously and subconsciously, so only focus on what you DO want. List the things you want your job to give you in terms of satisfaction, financial rewards, skills development and career progression, and then set manageable stepping stones in place to help you achieve them.
It’s inevitable that sometimes a relationship has just run its course to the extent that you can’t see your future being with your current business, then it may be time to:
6. Call Forward Role!