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Job description

2nd Line IT Analyst - Hybrid

Do you have 2nd Line Support experience?

Do you have ideas and want to be heard?

Do you know what you want from your career and just need the right company to help you achieve it?

A Bolton-based business are offering exactly this, they’re looking for a 2nd Line Analyst to join them through their current stage of growth.

You’ll play an important role, helping to support customers by resolving issues & supporting the 1st Line Analysts in complex situations.

This business are big advocates for progression & development - paying for certifcations and helping build a career path with you. 



  • Travelling to sites within the North West.
  • Provide support to customers and 1st Line Analysts by resolving issues within agreed SLAs.
  • Working with 3rd party suppliers & escalating more complex issues to 3rd Line.
  • Take ownership of user requests.
  • Proactive resolution of problems.
  • Communicate effectively with customers, colleagues and suppliers.
  • Ensure all documentation & systems are kept up to date.
  • Troubleshooting infrastructure.
  • System monitoring.
  • Desktop/laptop builds.
  • Access management.
  • Software installations.
  • Microsoft support.
  • Answer calls and maintain an agreed response rate.


Required Skills & Experience:

  • Full UK driving li