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Job description

Application Support Analyst

Application Support Analyst (Dynamics AX)

£40k - £45k DOE

Hybrid Role (mostly remote working with occasional visits to either the Mancheser OR London office)

Forward Role have partnered with a fantastic business within the Private Education sector, who are looking to bring an Application Support Analyst into their well established team. 

In this role, you will be responsible for supporting business requirements through provision of application services, specifically Dynamics AX 2012 and/or 365. You will act as the operational technical expert for identified applications and for providing diagnostic and cause analysis incident support for internal applications.

Role Responsibilites:

  • Triaging and managing incident and request tickets using internal ticket management software
  • Diagnosing causes of incidents, reported by students and staff that are related to application services, and recommending options to resolve the problem
  • Providing support of business processes that use one or many applications or application services
  • Acting as operational technical expert for identified applications, sharing knowledge as appropriate through intranet documentation and training sessions
  • Supporting business requirements through provision of application services
  • Liaising with IT infrastructure services, in support of applications maintenance and development activities
  • Co-ordinating and assisting each line of business with opportunities for shared applications and common business efficiencies
  • Supporting improvement initiatives involving business applications
  • Supporting the strategy for strategic, tactical and maintenance activities
  • Taking responsibility for: time management; reporting and monitoring; risk management; issue management; quality assurance; and change management
  • Supporting other application team members as appropriate for the implementation of application related activities
  • Carrying out other tasks as agreed with the internal Application Support Manager

What We Need:

  • Degree qualified and relevant professional qualification and experience
  • Experience working within an IT team, providing 2nd/3rd line technical support of applications. Some development experience is beneficial
  • In-depth technical understanding of Dynamics AX Software Experience of Working with variety of software – Windows and Linux OS Knowledge of relational databases Knowledge of Standard Database technologies (Oracle/MS SQL Server).
  • Knowledge of supporting AWS based applications is essential
  • Confident in command line Red Hat Linux environment is essential
  • Familiar with application development tools (e.g. Visual Studio, Oracle Developer) and ability to read and understand program

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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