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Job description

Collaboration Engineer

Collaboration Engineer

£40k - £45k 

London (Hybrid Working) 

Forward Role are working with a global leader in education, who are looking for a Collaboration Engineer to become an integral part of their London based IT Infrastructure Team on a hybrid working basis.

The Collaboration Engineer will be responsible for supporting day-to-day business-as-usual operations, current and future infrastructure project initiatives. Yo will will define, implement, uphold and maintain Azure apps, Active Directory, Azure Active Directory, Office 365, cloud services and all the supporting technology such as AAD Connect, SharePoint, Exchange, ADFS, Teams and O365.

This is a third line engineering role and as such is the highest point of internal escalation responsible for acting on all technical requests, projects, and strategic initiatives, for technologies related to this profile. Additional responsibilities include routine contact with appropriate IT and non-IT personnel. You will also will act as expert level resource on reported incidents in the client environment including mentoring and the training of internal IT staff.

The Role:

  • To facilitate meetings and conduct presentations to technical and business staff
  • To communicate technical concepts and proposals into understandable and justifiable business initiatives
  • To participate in the definition of specific technical design, product selection, device standardisation
  • To proactively implement, update, maintain, manage, monitor, and support enterprise systems infrastructure
  • To perform change control on all Identity and Messaging infrastructure. To help lead IAM architecture and design initiatives with full documentation to ensure consistency, accuracy, and supportability
  • Research problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the environment
  • Acts as SME for escalated issues and questions from IT Team members. Through continuous review, ensures all open incidents are being worked to resolution; escalates any aged issues to management as needed displaying a sense of ownership and accountability.
  • Work with clients to understand the business needs of clients to create solutions to fit their needs
  • Primary driver for development and delivery of project / BAU activity within the environment

What do we need from you?

  • Be aware of key business objectives and ensure these are applied appropriately to all business activities
  • Able to develop effective relationships both internally & externally
  • Able to balance the financial, quality, people and customer expectation related risks
  • Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed.
  • Able to build partner relationships with customers and focus on solving their problems
  • Planning and Organising Active Directory Domain Services Microsoft Exchange Server =>2013 Microsoft Windows Server =>2012 ADFS 3.0 and 4.0 Forefront Identity Manager 2010 R2/ Microsoft Identity Manager IPAM FIM/MIM.
  • Qualifications: MCSA Office 365, MCSE (Productivity), Microsoft 365 Certified: Messaging Administrator Associate, Microsoft Certified: Azure Security Engineer Associate, ITIL Foundation




As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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