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Job description

CRM Analyst

Job Title: CRM Analyst

Location: Deeside

Salary: £32,000

Forward Role are working with a popular household name committed to delivering exceptional customer experiences. They pride themselves on their dedication to data-driven decision-making and cutting-edge technology. As they continue to grow and evolve, they are seeking a talented CRM Analyst with SQL expertise to join the team and monitor CRM Campaign data at a customer level.

Are you passionate about harnessing the power of data to drive customer engagement and business growth?

Do you have experience with CRM systems and a knack for transforming data into actionable insights?

If so, we want to hear from you. As a CRM Analyst, you will play a pivotal role in optimising CRM strategies, utilising your marketing knowledge and SQL proficiency to help us enhance customer engagement and satisfaction.

Key Responsibilities

  • CRM Strategy: Collaborate with cross-functional teams to develop and execute CRM strategies that align with our business goals.
  • Data Analysis: Utilise SQL to extract, manipulate, and analyse data from various sources, turning raw data into valuable insights both pre and post campaign
  • Segmentation: Create and manage customer segments based on behaviour, demographics, and other relevant criteria.
  • Campaign Optimisation: Monitor and optimise email marketing campaigns, ensuring they are targeted and effective.
  • Reporting: Generate reports and dashboards to track key CRM metrics and provide actionable recommendations for improvement.
  • Automation: Implement data automation workflows to streamline processes and increase efficiency

What will you need?

  • Proven experience as a CRM Analyst in a similar role.
  • Proficiency in SQL for data analysis and segmentation.
  • Strong interest in multi-channel marketing – on and offline
  • Familiarity with CRM software and tools (e.g., Salesforce, HubSpot, or similar).
  • Analytical mindset with the ability to translate data into actionable insights.
  • Excellent communication and teamwork skills.

What’s in it for you?

  • Competitive salary and benefits package.
  • A collaborative and innovative work environment.
  • Opportunities for professional development and growth.
  • The chance to work with cutting-edge technology and data-driven strategies.

Call me on 07936032686 or Email me a copy of your Latest CV to for more information.

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.