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Job description

CRM Manager

Position: CRM Manager

Recognised online retail brand

£30,000 - £35,000

Greater Manchester

Job Description

Forward role is working exclusively with a recognised online retailer to recruit a CRM Manager to join their CRM team. With the Head of CRM and 2 direct reports you will be responsible for broadcasting promotions, events and key launches to customers through push notifications and email.

Job description

  • Supervising the planning of push plans and emails and reporting back to the plans to the wider business when requested
  • Ensuring communications efficiently and a 100% accurate and all significant business promotions and launches and are supported
  • Relationship building with the wider teams to drive email and app traffic and conversions and to collect new areas to support
  • Ensuring daily and weekly reporting is done by working closely with the CRM Assistants
  • To summarise reporting in a concise, clear way to be shared with Senior Leadership and able to present this succinctly when needed in meetings
  • Find opportunities to advance performance of the campaign and then give to the team to action
  • Managing and reviewing processes to ensure these are the most effective across the whole team
  • Running 1:2:1 reviews and development reports with direct reports
  • Reporting on and maintaining the refer a friend programme
  • Accountable for the upkeep of significant invoices, ensuring paper work is kept up to date, invoices are raised and receipted efficiently and payments are chased through Finance

Person specification:

  • A minimum of 3 years’ experience in a similar role
  • A marketing degree is desirable
  • Experience of using an email service provider such as Exponea  
  • Understanding of print, SMS and push marketing disciplines
  • Experience using Google analytics
  • Attention to detail and a keen eye for creative and copy
  • Excellent communication to be able to quickly build effective relationships across all levels, driving the CRM plan at the same time as not being afraid to voice or challenge opinions
  • Work effectively in a fast paced environment whilst under pressure and multitask

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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Proudly working with...

  • AO.com
  • On The Beach
  • Bauer Media Group
  • Boohoo
  • Brother
  • Charlotte Tilbury
  • Dentsu Aegis Network
  • Havas Media
  • Iceland
  • JD Sports
  • KMPG
  • Matalan
  • McCann
  • Missguided
  • Ocado
  • Shop Direct
  • The Co-operative Bank
  • Tyres on The Drive