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Job description

Customer Analytics Manager

  • Location


  • Sector:

    Analytics & Insight

  • Job type:


  • Salary:

    £40k - 58k per year

  • Contact:

    Sophie Page

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    almost 2 years ago

  • Expiry date:


  • Consultant:

    Sophie Page

Customer Analytics Manager


£40,000 - £58,000

Forward Role are recruiting on behalf of a world leading investment bank. Following a strategic merger, they have invested heavily in digital transformation. All of their operation has moved into Manchester city centre and they have been upgrading and revolutionising their operating systems, to make them a technology market leader in the fintech space. At the moment, their transformation is probably the best kept secret in Manchester and their wealth of exciting projects would keep any Customer Analytics Manager entertained for a long time to come.

As a Customer Analytics Manager, you will play a key role in the Strategy and Insight team and be responsible for the interpretation and presentation of data to executive level stakeholders.


  • Create commercial reporting to consistently track KPIs
  • Work closely with the data team to develop the companies analytical ability
  • Understand Lifetime value measures for customer segments
  • In-depth marketing and campaign analysis
  • Provide insight in to customer behaviours
  • Identify and recommend opportunities for digital and CRM touchpoints
  • Provide insight from digital analytics to support the product and marketing departments

Skills & experience:

  • Strong analytical background across marketing and/or commercial
  • Have a strong understanding of how to deal with data and what to do with the analytical output
  • Experience of interpreting data and providing actionable insight
  • Confident in presenting complex, technical data in an easily digestible way to senior stakeholders
  • Tools: Power BI, Excel, Google Analytics, SQL

If you are interested in this opportunity, please get in touch with Sophie on 07824 365 143 or email

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.