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Customer Insight Analyst

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Customer Insight Analyst

  • Location

    Milton Keynes

  • Sector:

    Analytics & Insight

  • Job type:

    Permanent

  • Salary:

    £35k - 40k per year

  • Contact:

    Charlotte Callaghan

  • Contact email:

    charlotte.31F527E03.0@applythis.net

  • Contact phone:

    01619148499

  • Job ref:

    CC03072019

  • Published:

    3 months ago

  • Expiry date:

    2019-10-01

  • Consultant:

    Charlotte Callaghan

Customer Insight Analyst

One of the UK’s most cutting-edge financial services companies is seeking a Customer Insight Analyst for an immediate start. This is a fantastic opportunity for an experienced individual to put their mark on a newly created role and assist the company in building a team around them. The Customer Insight Analyst will be responsible for identifying customer segments and trends and providing actionable insights to drive improvement of results.

Key responsibilities include (but are not limited to):

  • Analysing customer behaviour, identifying trends and using this to generate revenue
  • Using predictive modelling to optimise customer experiences, business techniques and marketing strategies
  • Developing a clear understanding of product and channel performance to identify opportunities and risk
  • Delivering accurate ad hoc customer insight analysis across the business
  • Monitoring customer satisfaction and making recommendations for improvement

The ideal candidate should:

  • Have at least 2 years’ experience in a similar role – a background in financial services is essential
  • Have experience manipulating data sets and building statistical models
  • Have strong knowledge of SQL, Tableau/Power BI, VBA and some working knowledge of R or Python
  • Be familiar with agile development methodology
  • Be an excellent communicator with the ability to explain technical information to a non-technical audience

Company benefits include:

  • Generous salary
  • Plenty of autonomy with a clear pathway to progression
  • Frequent social events
  • Perkbox
  • Regular incentives and rewards
  • Free breakfast every day
  • Pension
  • Life assurance

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
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