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Job description

Customer Insight Analytics Manager

​Forward Role are working with a fast-paced, dynamic eCommerce/retail business near Chester. Due to extraordinary success and continued growth, the business are recruiting a Senior Customer Insight Manager. This is an incredible opportunity for an experienced Customer Analytics specialist to join an entrepreneurial and ambitious team.

The Customer Analytics Manager will be responsible for leading and developing a team of Customer Insight Analysts; supporting the delivery of insights and identifying opportunities for improvement to the customer journey.

Role & responsibilities:

  • Manage, lead, mentor and develop a team of Customer Insight Analysts

  • Delivering insight to stakeholders on customer insight and customer performance

  • Providing continuous support to other functions such as CRM & Digital – measuring performance, and insight to drive ROI

  • Have ownership of and lead the development of customer segmentations

  • Build an understanding of the customer life cycle and how trade activity impacts it

  • Work closely with stakeholders across the business, presenting insight and analysis

  • Supporting stakeholders with data driven decision making

Skills & experience:

  • Strong background in Customer Insight Analytics

  • Experience working in a fast-paced environment

  • Good leadership and team management experience

  • SQL, Google Analytics and R/Python/SAS

  • Highly analytical, natural problem solved

  • Proven experience of driving decisions through data

  • Stakeholder management

If you are interested in this role, please get in touch with Sophie of 07824 365 143 or

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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