Banner Default Image

Job description

Customer Insights Executive

This well-known ecommerce retail brand, are growing and have created a new Customer Insights and Strategy team in order to make sure the customer is at the heart of all they do. Alongise another role being recruited (see Marketing & Competitor Insight Exec ad) this role will be an integral part of this team as a Customer Insight Executive you will support and champion the customer insight activities, ensuring regular and frequent insight and updates are presented, bringing the customer to life across the wider business and ensuring that the customer is at the heart of all activities and decisions.

This is an intial 6 month FTC with budget next year to become perm. Based in Lancashire with office/home working - 2 days in office, 3 from home.

About the role:

  • Working closely with the external agency, managing activities of the Community panel, ensuring clear activity plans and distribution of insights
  • Support the delivery of the customer closeness program including planning and preparation of activities
  • Working on proposition development by mining relevant customer insight
  • Support the continuous measurement of the value that is delivered by customer insight
  • Maintain an insights library to ensure business wide access to all market and competitor insight
  • Be available as a wider resource across the team to support on large projects and contribute to creating a high performing team that puts the customer at the heart of everything.

About the role:

  • Graduate in marketing, data/analytics, business or similar. 
  • Passionate about data, analytics and keen to learn.
  • Ideally some experience working on insights, market trends or analytics
  • Great attention to detail
  • Commercially savvy and performance driven
  • Proven track record of working collaboratively
  • Working in a multi-channel retail environment

Interested? Apply today, or for more details please get in touch with Beth Price on beth@forwardrole.com or 07732 689608

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

  • Copy Of Jack Harrison

    Didn't get the job? How to handle rejection.

    Didn’t get the job? You aced the interview, dressed smartly, spoke confidently and knowledgeably about the role, company, ... Read more

    Read blog
    4 days ago
  • Design (2)

    ​What Does “Continuous Improvement” Mean for Progressive Careers in Tech?

    ​ We’ve all seen it: the great rise and fall of technology trends. Take music, for example. Whilst we look back fondl... Read more

    Read blog
    5 days ago
  • Design (1)

    Cyber Security CV Tips

    ​As a recruiter in Cyber Security, I have many horror stories to tell, people who were ignored for a job or who were overl... Read more

    Read blog
    1 week ago
Footer Img Blue

Proudly working with...

  • AO.com
  • On The Beach
  • Bauer Media Group
  • Boohoo
  • Brother
  • Charlotte Tilbury
  • Dentsu Aegis Network
  • Havas Media
  • Iceland
  • JD Sports
  • KMPG
  • Matalan
  • McCann
  • Missguided
  • Ocado
  • Shop Direct
  • The Co-operative Bank
  • Tyres on The Drive