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Job description

Digital Product Owner - Remote

Forward Role has partnered with a revolutionary bank with an inclusive vision to ensure banking and saving is accessible to everyone. With an industry first product, this innovative bank is truly disrupting the market by unlocking a whole audience of actively engaged members and providing them with a simple solution to discover their saving potential. 

About the role:

  • Translate analysis of customer behaviour, competitors, market and digital trends into insight to identify and realise opportunities to improve the multi-channel digital experiences that align to the vision.
  • Work with the Product Lead to influence and support the creation of the product vision and overall product backlog.
  • Analyse and capture requirements and create user stories together with the scrum team and other stakeholders.
  • Understand all customer touch points to deliver a joined up Customer Experience (CX).
  • Map the CX through storyboards, wireframes and/or prototypes (working with the Design team to complete this).
  • Use data, analytics and user testing to optimise the CX.
  • Work with multiple stakeholders, scrum team and third parties to deliver product features.
  • Keep stakeholders updated, manage expectations and influence thinking.
  • Champion 'Best in Class' customer experiences.

Experience required for the role:

  • Track record of owning and delivering a backlog of change within an Agile environment.
  • Passion for delivering great customer experiences and doing the ‘right thing’ for the customer.
  • Strong communication and influencing skills.
  • Evidence of stakeholder management and delivering with conflicting stakeholder objectives.
  • Self-starter and ability to effectively self-manage.
  • Ideally, an understanding of CRM, Customer Communications and Personalisation

What's on offer:

  • Competitive salary (up to £50,000)
  • 100% remote
  • Bonus
  • SAYE shares and BAYE shares
  • Matched pension up to 7.5%
  • Enhanced parental leave
  • Life assurance
  • Deals and discounts
  • Cycle to Work
  • Gympass

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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