Job description

eCommerce Manager

  • Location


  • Sector:

    Digital & Ecommerce

  • Job type:


  • Salary:

    £35k - 40k per year

  • Contact:

    Rachel Wheeler

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


  • Consultant:

    Rachel Wheeler

An experienced eCommerce Manager is sought for a market leading business to be an integral part of the future growth, the online trading the execution of a number of innovative projects. You will manage a growing team, currently 3 heads, and will change, identify and lead to ensure targets are hit and exceeded.


  • Day-to-day trading and ecommerce activity (inc. Apps), via the support and management of E-commerce Executives
  • Introduce and improve systems to ensure site activity and team activity is carried out effectively, accurately, timely and to best practice with no errors
  • Work with internal and external teams to ensure the site is developed to best practice UX via CRO tests and other methods
  • Sign off and testing of all relevant site developments and activity, via planned testing strategies covering all key devices, browsers, OS, etc
  • Be customer centric and aware of the store customer profile, with regards to site messaging, activity (including site developments) and user journey
  • Be responsible for site performance to make sure there are no segment issues 
  • Ensure the team carry out accurately any SEO activity required. E.g. Meta data improvements, page copy updates, site content additions (new pages) etc
  • Own and manage the  teams relationship with external bodies
  • Be responsible, with the support of a merchandiser, for all search and merchandising performance (E.g. Keyword search, filters for navigation search, banner performance, personalisation performance)
  • Use web analytics tools (such as Google Analytics and Hotjar) to monitor site KPIs to ensure conversion targets are met and UX is improved
  • Manage, create and execute the promotional and merchandising plan across both Stores and Apps, ensuring all activity goes live correctly and according to plan
  • Develop and distribute reports with action plans for merchandising, promotions, site activity, sales and all KPIs etc
  • Be skilled at product range management, with a full understanding of financial and product reporting metrics (E.g. Stock, margins, sales & returns)
  • Work closely with key Departments such as I.T, Marketing, Product and Design to deliver constant improvements to the Store and customer experience

About you:

  • Ideally at least 3 years’ experience in an Ecommerce Management role within a fast-paced environment (where significant sales growth was achieved)
  • Proven experience managing online retail stores with multi-million pound targets each month
  • Experienced at leading, motivating and developing a small but keen and enthusiastic junior level team
  • Be a motivated self-starter who can hit the ground running and achieve results independently, as well as part of a team 
  • Be a person who thrives off sales targets and KPIs
  • Strong campaign and project management skills
  • Highly skilled and experienced with website analytics tools, with a proven record of improving UX and conversion for an online retailer
  • Advanced analytical skills with an understanding of stock, margins, sales, returns as well as all online performance metrics
  • Highly skilled in all Microsoft Office packages (particularly Excel)
  • Knowledge and experience of product range management
  • Excellent communication and leadership skills
  • Strong organisation abilities with attention to detail and time management skills
  • Passionate, enthusiastic and take pride in your work


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