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Job description

Ecommerce Marketing Manager

Well known and well loved retail brand are looking for an experienced Ecommerce Marketing Manager to join on an 18 month contract. You will specifically be in charge of a mobile and webiste re-platforming project during this time. 

The brand has a great reputation for building a great culture and treating their staff really well. 

You will be based at the office in Manchester, with a hybrid work model - 1/2 days in the office, 3/4 at home.

About the role

  • You will manage the customer journey, working with the customer service team on any customer pain-points 

  • Own and triage the prioritisation of operational defects and feature requests, working with Trading, Marketing, Customer Service and Distribution teams to feed a consistent and consolidated view of requirements.

  • Transactional communications for help pages and Live Chat functionality

  • Management of Click & Collect order management system

  • Responsible for the up-time and performance of  the .com, working with our support and infrastructure teams to ensure a stable trading platform.

  • Responsible for order management through to the fulfilment endpoint

  • Oversee day to day administration and routine website maintenance tasks, working with DevOps to plan scheduled downtime.

  • Performance monitoring and alerting

  • Issue resolution and triage for any errors or problems across both front & back end systems.


About you:

  • Previous experience in a similar Ecommerce Marketing Manager role.

  • Strong operations experience from any sector, such as; Payments, Retail, FMCG, e-commerce, Gambling, Finance or Fintech

  • Strong communication, analytical, and reporting ability.

  • Passion for customer excellence

  • Strong operations experience from any sector, such as; Payments, Retail, FMCG, e-commerce, Gambling, Finance or Fintech,

  • Experience communicating technical concepts, questions and problems for non-technical stakeholders

  • Technical Skills

  • Understanding the end to end running of a website platform

  • Customer order management (end to end order flow: contact centre and logistics)

  • Microsoft Power BI

  • BM Websphere

  • Magento

  • Hybris

Interested? Apply today, or to find out more information please get in touch with Beth Price on beth@forwardrole.com or 07732 689608

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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Proudly working with...

  • AO.com
  • On The Beach
  • Bauer Media Group
  • Boohoo
  • Brother
  • Charlotte Tilbury
  • Dentsu Aegis Network
  • Havas Media
  • Iceland
  • JD Sports
  • KMPG
  • Matalan
  • McCann
  • Missguided
  • Ocado
  • Shop Direct
  • The Co-operative Bank
  • Tyres on The Drive