£50k - 60k per year + benefits
Well known and well loved retail brand are looking for an experienced Ecommerce Marketing Manager to join on an 18 month contract. You will specifically be in charge of a mobile and webiste re-platforming project during this time.
The brand has a great reputation for building a great culture and treating their staff really well.
You will be based at the office in Manchester, with a hybrid work model - 1/2 days in the office, 3/4 at home.
About the role
You will manage the customer journey, working with the customer service team on any customer pain-points
Own and triage the prioritisation of operational defects and feature requests, working with Trading, Marketing, Customer Service and Distribution teams to feed a consistent and consolidated view of requirements.
Transactional communications for help pages and Live Chat functionality
Management of Click & Collect order management system
Responsible for the up-time and performance of the .com, working with our support and infrastructure teams to ensure a stable trading platform.
Responsible for order management through to the fulfilment endpoint
Oversee day to day administration and routine website maintenance tasks, working with DevOps to plan scheduled downtime.
Performance monitoring and alerting
Issue resolution and triage for any errors or problems across both front & back end systems.
Previous experience in a similar Ecommerce Marketing Manager role.
Strong operations experience from any sector, such as; Payments, Retail, FMCG, e-commerce, Gambling, Finance or Fintech
Strong communication, analytical, and reporting ability.
Passion for customer excellence
Strong operations experience from any sector, such as; Payments, Retail, FMCG, e-commerce, Gambling, Finance or Fintech,
Experience communicating technical concepts, questions and problems for non-technical stakeholders
Understanding the end to end running of a website platform
Customer order management (end to end order flow: contact centre and logistics)
Microsoft Power BI
Interested? Apply today, or to find out more information please get in touch with Beth Price on email@example.com or 07732 689608
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