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Job description

Head of Client Services

  • Location

    Greater Manchester

  • Sector:

    Digital & Ecommerce

  • Job type:


  • Salary:

    £50k - 53k per year

  • Contact:

    Becky Smith

  • Contact email:

  • Contact phone:

    0161 914 8556

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Consultant:

    Becky Smith

Head of Client Services, Award Winning Digital Agency, Greater Manchester

Forward Role are proud to be working exclusively with an award-winning digital agency based in Greater Manchester in their search for a Head of Client Services to join the team. This is a pivotal role for the agency and you will take a lead on key retained accounts and focus on the commercial side of driving forward client accounts.

They are looking for an Head of Client Services who is curious and excited by working out how to do things differently! This is a brilliant opportunity to join an established agency, leading the cleint services team and collaborating with the wider teams covering SEO, PPC, social, content and web development. Based just outside the city centre, this role is easily commutable by car or transport links.

As Head of Client Services you will be well-versed with really getting to know your clients and understanding their needs, with the ability to translate this back into accurate briefs for the wider team to work on. You’ll be able to advise on the full breadth of the agencies digital services and will constantly have a focus on the commercials, looking for ways to get the best results for clients.


  • Managing key client relationships and acting as the link between agency and client.
  • Creating commercial opportunities with current clients to maximise revenue growth.
  • Client account planning for high value accounts
  • Overseeing the whole account handling team
  • Contributing to pitches and new business
  • Client reporting and providing strategic direction for accounts
  • Reporting on PPC & SEO results, relaying performance monthly and yearly.


  • Commercially driven with the ability to seek out a campaigns value.
  • Excellent attention to detail
  • Curiosity to work out how to do things differently.
  • Excellent at leading presentations
  • Prior experience of managing PPC and SEO accounts

As an agency they have a brilliant office space with a fun, lively team who are genuinely passionate about their jobs! As Head of Client Services this role forms a crucial part of the agency's development plan and you will help aid their ongoing transformation. Part of the perks of working there include a real focus on collaboration, regular social events, creative office space and exceptional investment in training and development.

Head of Client Services, Award Winning Digital Agency, Greater Manchester

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.