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Job description

Head of CRM

  • Location

    Manchester City Centre

  • Sector:

    Marketing & Communications

  • Job type:


  • Salary:

    £45k - 60k per year

  • Contact:

    Emma Melling

  • Contact email:

  • Contact phone:

    0161 914 8499

  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


Head of CRM

Up to £60,000

Manchester City Centre

This is a fantastic opportunity to join one of the fastest growing fast fashion businesses globally! As the CRM Manager you will also be responsible for devising and implementing the CRM strategy to increase engagement through the customer lifecycle. You will be responsible for delivering targeted campaigns through identifying and understanding core customer segments and their needs.

Tasks, Duties and Responsibilities

• Lead the delivery and optimisation of the global CRM plan ensuring the brand is delivering the best experience for their customers whilst also leveraging new technologies in order to drive loyalty and ultimately competitive advantage.

• Responsible for delivering highly targeted CRM campaigns and with an ability to show how your strategies have driven value for both customers and the business.

• Working closely with the business intelligence team to understand value of customer segments and devise strategy on how to effectively target individual segments.

• Manage the implementation of loyalty programmes with a focus on member enrolment, member benefits, promotion fulfilment, and program reporting, performance and evolution.

• Connect across different areas of the business and understand how CRM can help add value and deliver overall business targets.

• Analyse findings, identify trends to share and recommend a course of action to the business on a weekly basis.

• Monitor CRM industry innovations and best practice to continually improve the CRM program.

Person Specification

• Marketing degree or similar

• 4-5 years’ experience in similar management role using enterprise level CRM

• Proven ability to work with all stakeholders, manage and develop a team

• Experience in migration of CRM data information

• Proven working knowledge of 3rd party apps  (e.g. marketing automation)

• Highly personable with the ability to engage and coach multiple stakeholders

• Excellent verbal and written communication skills

If you would like to find out more about this brilliant opportunity please send your CV to or apply now.

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