Job description

Head of eCommerce

  • Location


  • Sector:

    Digital & Ecommerce

  • Job type:


  • Salary:

    £60k - 70k per year

  • Contact:

    Rachel Wheeler

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:

    Rachel Wheeler

Reporting directly to the CEO, an excellent opportunity has arisen for an experienced Head of eCommerce to join a business in the midst of significant change and growth. This is a newly scoped role to lead an eCommerce team and devise and deliver a true multi-channel strategy. You will deliver an engaging digital shopping environment that excites customers and delivers an exceptional experience to ensure maximum selling opportunities.


  • Deliver or exceed eCommerce targets and key performance indicators
  • Research, develop and contribute to the company eCommerce strategy, ensuring eCommerce objectives are aligned to the overall aims of the business
  • Collaborate with colleagues to identify initiatives and implement agreed actions that increase sales profitably
  • Maintain high levels of customer satisfaction
  • Continually assess and analyse digital performance and identify key areas of improvement
  • Ensure all eCommerce platforms & tools are designed & built to maximise all commercial opportunities
  • Lead the eCommerce team, developing high performance individuals
  • Maintain a high degree of personal knowledge and awareness of the latest thoughts, ideas and activity of Internet retailing
  • Ensure the eCommerce product management process is efficient and published content is accurate and engaging
  • Effectively manage eCommerce tools to build profitable customer journeys, eg. selling price monitors, traffic analytics, site search, personalisation, navigation, landing pages etc.
  • Work in close co-operation with colleagues to deliver outstanding performance
  • Manage relevant third party partnerships to ensure the high level of performance

About You:

  • Highly commercially
  • Operationally efficient
  • Technically astute
  • Cost conscious
  • Approachable with a proactive personality and a willingness to be hands-on
  • Energetic and able to enthuse others
  • Organised, methodical, able to plan ahead and co-ordinate planned & unplanned activity
  • Able to manage multiple priorities efficiently and effectively
  • An effective team worker who shows initiative and takes ownership of the role
  • Proven ability to meet deadlines and work under pressure

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