Job description

Head of IT Operations

  • Location


  • Sector:

    Technology & Change

  • Job type:


  • Salary:

    £70k - 80k per year + Benefits

  • Contact:

    Jordan Clifford-Townend

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Consultant:

    Jordan​ Clifford-Townend

Head of IT Operations

I am currently looking for a Head of IT Operations to oversee a team of IT Specialist responsible for improving the technology infrastructure, applications, desktop and service desk support services. You will effectively develop and implement strategies for service delivery in order to support the strategic needs of the company. Ensuring the Business SLA’s are defined for IT delivered services for both internal and external providers.


  • Manage the delivery of IT Services across the UK and beyond
  • Manage the IT Services teams, including 5 direct reports , providing motivational leadership, support and guidance necessary to forge a highly productive, well respected team
  • Demonstrate business and financial acumen, ensuring the effective deployment of resources in order to deliver exceptional business results
  • Complete planning, implementation, control and audit of service provision, to meet business requirements
  • Design and develop IT Service delivery processes and tools that are consistent with ITIL standards and enable service quality management and measurement at all levels


  • IT Management with a good knowledge of a broad range of technologies.
  • Capacity to bridge the gap between the complexities of technology and the practical needs of the business.
  • Experience of planning, organising, resourcing and managing IT Services organisations.
  • Ability to coach, direct and develop Information Technology professionals in a multicultural context.
  • Strong communication and influencing skills, presenting highly technical issues verbally and in writing, to both technical and non-technical personnel at all levels in the organisation.

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