Job description

Head of IT Service Management

  • Location

    Greater Manchester

  • Sector:

    Technology & Change

  • Job type:


  • Salary:

    Market related

  • Contact:

    Leilah Ruan

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


FR Executive is looking for a Head of IT Service Management experienced in designing and implementing an IT strategy and road-map across an IT estate, with a core objective to improve the IT service capability enabling the business achieves their corporate growth strategy.

Joining a growing company, dedicated to creating processes and systems that will deliver the best solutions for their customers our client is looking for a passionate and enthusiastic manager.

Key Duties & Responsibilities:

  • Responsible for the company’s strategic technical direction, driving profitable business growth using multi-channel technical solutions
  • Ensure all technical solutions are built with security and regulatory requirements in mind
  • Continuity of IT services, covering all hardware, software and telephony
  • Management of external 3rd party vendors and IT service providers
  • Commercial contract negotiation and management ensuring all OLA’s and SLA’s are adhered to and improved
  • Encourage growth through technical innovations, have creative control over the IT service delivery, to improve and enhance customer experience
  • Key stakeholder engagement to deliver business solutions that exceed senior exec/ stakeholders expectations
  • Supplier Management experience
  • Strong interpersonal and communication skills
  • A minimum of 5 years’ experience in IT Service Delivery or Service Management
  • A background in consultancy or outsourcing is desirable.
  • Ideally ITIL certified


To find out more please contact leilah@forwardrole.com

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