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Job description

Head of Operations (Hybrid)

  • Location

    Lancashire

  • Sector:

    Digital & Ecommerce

  • Job type:

    Permanent

  • Salary:

    £55k - 65k per year

  • Contact:

    Becky Smith

  • Contact email:

    becky@Forwardrole.com

  • Contact phone:

    0161 914 8556

  • Job ref:

    61425

  • Published:

    10 months ago

  • Expiry date:

    2023-08-21

  • Consultant:

    Becky Smith

Head of Operations

Digital Performance Agency

Lancashire- Hybrid working, £55-65k

This exclusive role is a really key position within the agency as they look to scale the business moving forward. This impressive performance marketing agency are looking to make a strategic hire and bring a Head of Operations on board with a proven ability to handle capacity planning, track business performance and drive forward the agencies overall output and product. Your role will be to further develop the agency’s business plan and execute this to improve both operational efficiency and productivity.

As Head of Operations you will be focused on ensuring the agency is running efficiently and performing effectively through getting the very best out of the teams!

They cover SEO, Paid Media and CRO more specifically for an impressive retained client base including home, garden and interiors-  so strong digital experience is a given as you’ll be collaborating with multi-channel teams.

Reporting to the MD, a crucial part of this role is the ability to look at capacity management; process iterations, automating work if needed, and tapping into freelance network, with the overall aim of ensuring the team are being utilised to the best of their ability …ensuring consistent and effective work.

This Head of Operations position offers a real opportunity to have ownership and input across an agency team of 25. A really great bunch of people who are no nonsense, down to earth and love a good social together! You’ll have the remit of nurturing 4-5 direct reports across various departments (Acquisition, Content, CRO etc)

Experience needed:

  • Project management skills with the ability to manage multiple workstreams
  • An understanding of digital channels- PPC, SEO, CRO and web development
  • Proven experience in a management position, with the ability to coach, lead and mentor teams
  • Experience of budgeting and forecasting capacity
  • Proven ability of commercially driving forward a team
  • Collaborative – use to bringing stakeholders together

This is an exciting position that would allow someone to step up into a Head Of role and join a business who are focused on not only doing really great work, but having a laugh whilst they do it. You’ll join a welcoming and friendly team, with a real chance to make a mark and directly input into the next stage of growth.

They are ideally looking for 2- 3 days in the office (but with lots of flexibility around this, as we all have other commitments to fit around work) so if you're not one to commute into the city centre and live in North Manchester- then this could be ideal. They do also have a smaller office base in Manchester that they are looking to grow. The team genuinely all like working together in the office and this is testament to the culture that they have built up across the business.

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
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