Job description

Internal Communications Manager

Preston/Manchester – Hybrid Working

Up to £60,000 +Benefits

Forward Role are on the hunt for an experienced Internal Communications Manager to join a business that provide the North West with electricity. You’ll be the centre of all communication delivery across all teams within the business, and across 15+ sites.

Key Responsibilities:

1. Develop and Execute Internal Communications Strategy:
• Shape and deliver the company's internal communications strategy, aligning it with the organization's purpose and principles.
• Set short, medium, and long-term communication goals to drive desired outcomes.
• Adopt a campaign-led approach to keep communications creative, engaging, and impactful.
• Monitor and measure the effectiveness of internal communications efforts.
2. Modernize and Optimize Internal Communications Channels:
• Assess existing internal communications channels and adapt them to ensure all employees receive relevant information.
• Stay updated with the latest communication technologies and implement suitable solutions to reach all colleagues effectively.
3. Crisis Communications Management:
• Develop a robust internal communications crisis strategy to handle IT incidents and other crisis situations.
• Act as the point of contact for internal crisis communications, ensuring timely and accurate messaging.
4. Employer Branding and Talent Attraction:
• Collaborate with the recruitment team and external partners to enhance the organization's employer brand.
• Create a compelling narrative to attract future talent and promote the organization's culture.
5. Multimedia Content Development and Measurement:
• Create engaging multimedia content for various internal communications channels.
• Measure the impact of employee communications and continuously improve content and channels to boost engagement.
6. Leadership Support and Messaging:
• Assist senior leaders, the CEO, and executive leadership in shaping key messages and content.
• Provide expert advice and counsel on internal communications activities.
7. Employee Engagement and Climate Pulse Survey:
• Lead the delivery of the climate pulse survey to determine employee feedback and sentiments.
• Collaborate with HR business partners to respond to survey results and improve employee engagement.
8. Manage Internal Communications Team:
• Manage and guide the internal communications officers to create compelling content.
• Encourage continuous improvement and support their professional development.
9. Graphic Design and Brand Identity:
• Oversee the in-house graphic designer to ensure the organization's brand remains fresh and recognizable.
10. Cross-Functional Collaboration:

• Work across the organization to understand and address internal communications requirements.
• Collaborate with other communications functions, such as external communications and stakeholder engagement, as needed.

Qualifications and Skills:

• Bachelor's degree in Communications, Public Relations, Marketing, or related field. Master's degree preferred.
• Proven experience in developing and executing internal communications strategies in a corporate setting.
• Strong writing and editing skills, with the ability to convey complex information in plain English.
• Experience with multimedia content creation, including video, graphics, and presentations.
• Crisis communications management experience is a plus.
• Excellent project management and organisational skills.
• Leadership and team management experience.
• Ability to work collaboratively and build relationships across different departments and levels.
• Knowledge of modern communication technologies and tools.
• Solutions-driven mindset and ability to tackle challenges proactively.
• Strong understanding of employer branding and talent attraction strategies.
• Familiarity with employee engagement survey methodologies and analysis.
• Proficiency in using communication and collaboration software.

As the Internal Communications Manager, you will be at the forefront of driving the company's internal communication efforts, enhancing employee engagement, a