Job description

IT Service Desk Analyst - Manchester (Hybrid) - £32K

An award winning financial services company, who are industry leaders and driven by working on cutting edge technology are looking for IT Service Desk Analyst to join their growing team!

The role is a real opportunity to join a highly successful business, that invests in you for the long term.The company are extremely focussed on development, training and investing in people!

You will be joining a Service Desk which currently manages approx. 2000 user incidents per month along with supporting major incidents, changes, and requests - so lots of impact to be made here.

Within the role you will be working closely with customers, managing expectations and ensuring that they’re kept up to date and agreed SLAs.

A key part and focus of your role will be to build outstanding relationships with customers and colleagues,  where you will be part of an ambitious team, who all work closely together to provide a great service to all stakeholders.

On the more technical side of the role, you will be ensuring that incidents and service requests are logged, progressed and resolved according to agreed standards and procedures as well as making sure incidents or service requests are clearly documented in the ITSM too.

They are looking for previous commercial expereince in a Service Desk Analyst role in the IT Industry, with knowledge and/or working experience of ITIL based service management and operational support, disciplines. Expertise with supporting Windows 10 within an enterprise environment and managing user, groups & mailboxes in MS Exchange and Office 365 would be useful as well.

The salary for this IT Service Desk Analyst role is between £30,000 to £32,000 + 8% pension, life assurance x4 and many other benefits. They are based in Central Manchester and operate a hybrid working model.

To apply for this IT Service Desk Analyst role please email me, Reuben Jenkins - reuben @ forwardrole.com

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