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Job description

IT Service Desk Manager

Forward Role are partnered with a well-established client in their field, who are looking for a Service Desk Manager due to a significant increase in demand for their service. The Service Desk Manager will lead their IT service desk function which supports their staff base of around 1000.



  • Provide management of the IT service desk staff.
  • Act as an escalation point for the service desk function.
  • Implement and be responsible for meeting SLAs.
  • Line management of support desk engineers in our service desk function.


  • Experience in managing support functions in similar sized businesses.
  • 5 years previous IT service desk experience.
  • People management and leadership skills.
  • Experience of Office 365 & Azure administration.
  • Windows server 2012+ knowledge.


Interested? Send your latest CV to


As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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