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Job description

Operations Director/Head of Operations

  • Location

    Manchester

  • Sector:

    Technology & Change

  • Job type:

    Permanent

  • Salary:

    £70k - 80k per year + package

  • Contact:

    Leilah Ruan

  • Contact email:

    leilah.821E89108.0@applythis.net

  • Contact phone:

    0

  • Job ref:

    42754

  • Published:

    8 months ago

  • Expiry date:

    2020-01-22

  • Consultant:

    Leilah Ruan

Operations Director/Head of Operations

FR Executive have been retained by a leading digital software consultancy to source an Operations Director/Head of Operations who is used to working in a digital agency/ consultancy environment.

Main purpose of role & level in the business:

Accountable for ensuring innovative digital services and platforms meet the user need, whilst ensuring a best in class delivery service is maintained with exceptional governance and quality standards. Empower and support teams to develop, learn and grow in a manner that is consistent with company values.

  • Improve operational effectiveness including capacity planning, setting and measuring objectives, enabling teams and day to day leadership activities
  • Manage change in an evolving business and implement new process and technology to drive efficiency
  • Lead delivery across all services; overseeing resource management, delivery and operational success metrics
  • Accountability for operational metrics, such as time-to-value and client satisfaction, as well as profitability targets and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.)
  • Develop and deliver a strategy for adding value to the client, ensuring that expectations are proactively managed, and issues addressed promptly and appropriately
  • Leverage senior client relationships to support growth and business development
  • Ensures that appropriate project governance arrangements and technical quality standards are developed and followed
  • Champion continuous improvement initiatives within the Management and Leadership Capability
  • Understands current thinking from the Technology, Experience Design and Consulting capabilities and drives alignment accordingly.
  • Encourage innovation in technology and process both within the project and outside the project. 
  • Proactively assists with recruitment activities to enable stable organisational growth

Key skills and Requirements

Minimum (essential) requirements:

  • Demonstrable success managing cross-functional teams, potential delivery partners and/or third parties
  • Substantial experience in managing and leading large teams including line management
  • Evidence of developing and managing sound supplier relationships and good knowledge of at strong knowledge of software/applications development
  • SCRUM/ AGILE certified – used to working in a structured Agile environment and a strong adopter of AGILE delivery
  • Awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours

Desirable Skills:

  • Experience of managing large-scale agile projects involving distributed teams
  • Experience of user research, analytics and design disciplines and their contribution to the effective delivery of digital services and platforms
  • Evidence of innovating or leading initiatives to improve management and leadership practices within an organisation

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