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Job description

Research & Insight Manager

Forward Role are working exclusively with a sustainable and customer focused energy provider with North West HQ. They are recruiting for a brand new role – Research & Insight Manager – to join the wider communications team. This is a very exciting role and will play a central part on the Zero Carbon project.

As the Research & Insight Manager, you will be responsible for all customer and stakeholder engagement research activity, whilst delivering insights to inform and drive business decisions.

Role & responsibilities:

  • Co-ordinate research project and deliver analytical support across the business
  • Provide and understanding and insight to the information collected through research, identify areas of opportunity and make recommendations
  • Manage all customer engagement and stakeholder research projects
  • Ensure representative engagement across customers and stakeholders to inform business decision making
  • Support regulatory submissions and support with ROI monitoring
  • Provide analytical support and research expertise to the wider business to co‐ordinate and encourage the embedding of using customer and stakeholder insights into the culture of the company
  • Managing and build the Market Research Agency relationships

Skills & experience:

  • Experience in Market Research – in-house or agency
  • Strong analytical skills, ability to interpret data
  • Qualitative & quantitative research experience
  • Delivering key insights across the business
  • Experience in social research or behaviour insights
  • Strong project management and presenting skills
  • Ability to build strong relationship with internal and external stakeholders

If you are interested in this opportunity, please get in touch with Sophie on 07824 365 143 or email

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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