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Senior IT Engineer

Senior IT/macOS Engineer 

Manchester, UK

£30k - £35k DOE


Forward Role are working with a global home security systems brand who's technology and service platform secures the homes of millions, who are looking for a Senior IT Engineer to join their IT team.

You will solve challenging technical problems for their workforce and help the team implement new initiatives and automation across their technology stack.

What you will be doing:

● Be the technical lifeline of our growing UK organization as the first IT team member in the Manchester office

● Manage hardware procurement, configuration, and support for their UK employees (macOS and ChromeOS)

● Lead technology projects, e.g. new tool discovery, implementation & rollout, organizational process enhancements

● Solve complex technical end-user problems: hardware, software, and cloud-based tools

● Partner closely with teams across the business to solve for the one end-user and/or for the entire organisation - solving locally and thinking globally

● Scale self-service and knowledge adoption through documentation (how-to guides, policies, etc)

● Lean forward with the latest IT best practices and technology trends, in a SaaS/cloud environment

What we need from you:

● Previous extensive IT experience

● Fit right into a collaborative, no-ego approach to getting work done

● Have significant experience supporting a SaaS / cloud environment

● Be able to triage and re-prioritize on the fly when things come up

● Be a natural communicator, verbally and in writing

● Have superior problem-solving skills in complex IT environments

● Enjoy building new processes and improving existing ones

● Have a humble, calm, always-learning mindset

● Be willing to pitch in from the bottom to the top

● Experience supporting macOS, Windows, and ChromeOS environments

● Experience building relationships with third-party vendors/services/carriers

● Experience configuring and supporting SSO/SAML authentication

What you will receive:

○ Private Medical, Dental Insurance & Eyecare vouchers

○ Life Assurance & contributed Workplace Pension

○ Cycle to Work program

○ ‘Perks at Work’ offering discounts on many household brands, gym and entertainment offers

○ Full range of activities and benefits during the working day, including weekly private gym classes (virtual or on roof terrace), team activities and social events

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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