Job description

Senior Operations Analyst - Hybrid - Manchester

• Are you passionate about supporting operational effectiveness?
• Have you always wanted to work for a very well-known, global brand?
• Do you want to work in an innovative, data-centric environment?

Forward Role are excited to be working with an international brand. You will know and love them, they are fun, exciting and innovative and are leaders in their market across the globe.

This is a unique, and incredibly exciting role. As a Senior Operations Analyst, you will use to optimise operations, drive performance, enhance efficiency and improve customer satisfaction.

This will be a collaborative role, working with a variety of teams and bringing together various data sets and KPI metrics to analyse and deliver actionable insights and drive outstanding operational performance.

What will you be doing?

• Collect relevant data, perform in-depth analysis and identify areas of opportunity and improvements through trends.
• Utilise statistical analyst to identify trends and correlations between operational actions and customer experience & satisfaction.
• Create and deliver performance reports and support regional managers with operational recommendations based on other high achieving areas.
• Perform data analysis to identify areas in operational processes which need improvements, opportunities for cost saving, and where productivity can be enhanced.
• Drive the data-driven culture within the business and always encourage data supported decision making.

Skills & Experience:

• Experience working in a Data Analytics role, with input in to operations and process improvements
• Experience working with SQL, Excel and Tableau – Python/R experience would be helpful but is not essential
• Excellent communication skills, with the ability to build relationships with multiple stakeholders across the business, at various levels
• Abilty to present complex information and insights in an engaging and simplified way

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.