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Job description

Service Delivery Manager

  • Location

    Manchester City Centre

  • Sector:

    Technology & Change

  • Job type:

    Permanent

  • Salary:

    £40k - 60k per year + Pension, healthcare, life insurance, holiday

  • Contact:

    Grant Dove

  • Contact email:

    grantd.620C7D986.0@applythis.net

  • Contact phone:

    01619148499

  • Job ref:

    41984

  • Published:

    10 months ago

  • Expiry date:

    2019-12-22

  • Consultant:

    Grant Dove

An award winning software company In Manchester City Centre (paying up to £60,000 + bens), who have experienced a large amount of growth recently, building a number of new development teams, now require a Service Delivery Manager to bring the teams together, those teams being Development, Infrastructure, Desktop and Client Services.

Working in a relaxed environment, the Service Delivery Manager will adopt a team of three and you will be expected to be proactive in nature, having the gravitas to pull the teams together to form a slick operation. You will be operating in a customer facing role and have a variety of tasks, with the main priority being that of delivering operational success.

As the Service a Delivery Manager, you’ll have the following responsibilities:

  • Manage a team of Tech Engineers.
  • Focus on customer success and service.
  • Own and report internal and customer SLAs.
  • Incident management.
  • Define and improve service delivery processes via monitoring and reporting.
  • Undertake resource planning in both staffing and tooling.

If you’re a Service Delivery Manager looking for a change or to work in a fast growing company with great potential, then click apply today.

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