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Job description

Technical Support Analyst

Fancy working for a successful, growing Cyber Security platform?

Looking for a new challenge within an in-demand market?

Have a keen interested in all things cyber security and support?

Forward Role are looking for a Technical Support Analyst to join a successful & growing Cyber Security business based in London.

As a small but growing team, they offer a level of autonomy that allows you to make meaningful and lasting contributions to the business and its customers.


Unfortunately visa sponsorship isn’t provided, you must be eligible to work full time in the UK.



  • Take ownership of technical issues.
  • Support customers with prompt, accurate and empathetic technical support via chatbot, email, and calls.
  • Research, diagnose, troubleshoot, and identify solutions.
  • Help improve the product by suggesting improvements to products & processes.
  • Working with other teams to understand what customers want.



  • Good knowledge of Cyber Security and an interest in Offensive Security.
  • Be familiar with basic command and terminal usage i.e. MacOS, Windows and Linux
  • Have a basic understanding of TCP/IP; firewalls, WAFs, IPS and IDS; the differences between external and internal networks; TLS/SSL; how to test whether a service is exposed to the internet.
  • Have basic knowledge of Cloud services (AWS, Azure and GCP).
  • Have basic knowledge of security tools such as Nmap.
  • Be empathetic and courteous.
  • Experience in an IT Sup