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Job description

User Researcher

  • Location


  • Sector:

    Design & UX

  • Job type:


  • Salary:

    £32k - 40k per year

  • Contact:

    Nathan Young

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


Planning, designing, preparing and running relevant research activities to support the design, development and continuous improvement of digital experiences.

Delivering behavioural insights workshops and being involved in presentations for the client. You will also support our new business development team, playing an active role in discovery workshops and new client pitches

Using Heuristic Evaluation Methodologies for both ecommerce and application processes you will be expect to conduct evaluations and competitor analysis reports to the best of your ability.

You will also work closely collaborating with our multi-disciplinary team including strategists, UX designers, developers and data analysts to delivery incredible value and impact to our clients

Supporting the marketing team with development work and assist on innovation projects throughout the agency.

Essential Skills

-       Minimum of 2 years’ experience.

-       Experience in a client facing roles were you’re responsible for sharing insights with senior decision makers.

-       People and project management skills.

-       Excellent communication skills.  

Desired Skills

-       Degree or qualification in a HCI related field.

-       Experience using research tools such Indeemo, Whatusersdo, & HotJar.


33 days annual holiday (including bank holidays).

Flexible working hours + remote working.

Ongoing training (personal development plan).

Genuine autonomy in your role.


Interested? APPLY or email: for more info! 

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.