We're working with a growing education provider as they experience a really exciting period of growth. They're looking for a talented UX Researcher to join their team as they look to enhance the user experience of their UK and international sites.

What you'll be doing:

• Gathering digital business requirements from their internal team and customer insights
• Undertaking and analysing audience research through multiple mediums
• Confidence to analyse the results and compile actionable recommendations for design
• Writing and presenting briefs on the requirements of designs to the UX team, including communication with visual designers / developers / copywriters
• Responsible for the planning, running and analysis of usability test sessions across all websites
• Working with user testing software and techniques – writing scripts, analysing results, running usability test sessions and presenting recommendations
• Able to use Google Analytics Data to track and influence design/research, presenting to key insights to business stakeholders and design/development teams
• Lead workshops, presentations and walkthrough sessions as required to explore business requirements, promote shared understanding, stakeholder buy in and acceptance of work
• Promoting a culture of continuous online improvement by being the business point of contact for online data analysis and best practice user experience
• Documenting online journeys and supporting core marketing with plotting campaigns
• Establish and develop key relationships to ensure delivery of objectives throughout the business, with particular focus on Digital, UX, Design, Product and IT teams.
• Work closely with Head of Design/UX and Head of Digital to identify key UX challenges and opportunities, using experience to recommend research approach to each situation
• Weekly interaction working direct with Business Analyst defining development user stories, ensuring they understand our users and that any developments stay user focussed
• Helping to identify and implement process improvements with internal teams
• Interface with other departments to effectively meet customer and business needs.
• Work closely with the digital and core marketing team to ensure a seamless customer journey is achieved throughout communications & the campaigns are fully integrated across all channels

What they're looking for: 

• Extensive experience in conducting user research utilising both qualitative and quantitative methods
• Educated to degree/professional level.
• Excellent written and verbal communication skills.
• Commercial digital marketer with proven record of driving ROI
• Extensive on site content creation experience (wireframing, usability, functional design)
• Experience with A/B testing and Google Analytics or similar analytics package
• Working knowledge of the capabilities of web languages is a benefit (HTML, CSS, Javascript)
• People management experience
• Strong presentation skills
• Creative thinker

For more information get in touch with Tom Byrne at Forward Role on tom@forwardrole.com

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