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Location
Manchester, UK
Job Type
Permanent
Salary
£45k - 60k per year
Sector
Marketing
Reference
76895
Posted
Posted 17 days ago

 

CRM Manager 

Up to £60k

Manchester (onsite free parking)

Working onsite full time - flexible start and end times

Forward Role are working with an established, high growth, luxury home interior business to recruit a CRM Manager to oversee the CRM and comms strategy.

The business is made up of 4 market leading brands that are all growing at a rapid rate.

This is an exciting new role that has been created to revolutionise their outdated lead nurturing process using the Email and SMS CRM channels and a telesales team.

You will report into the Group Head of Marketing and work alongside a Marketing team of 12.

Responsibilities:

  • Develop, articulate and execute a CRM strategy to qualify and nurture leads, increasing conversion rates for leads passed to designers.
  • Collaborate with brand managers on ideation, content, asset requirements and the successfully launch of campaigns.
  • Lead and inspire the outbound lead qualification teams to achieve individual and team targets
  • Identify training requirements, deliver coaching and carry out 121 sessions
  • Work with other teams in the wider business to improve processes and client communications
  • Analysis and reporting of all CRM activities
  • Produce reports on team performance for senior leadership team

Requirements

  • Proven experience in CRM channel leadership with a track record of driving growth, within a fast paced, target based environment
  • Hands approach to management, coaching and development
  • Commercially minded, positive and resilient
  • IT literate with an appetite to methodically improve processes
  • Solid problem-solving abilities, with the skill to recognise trends and opportunities.

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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