- HR Admin Team Leader
- Permanent
- Up to £43k per annum plus benefits
- Hybrid (three days in the office)
Forward Role are partnering with a well-established and people-focused organisation to recruit an HR Administration Team Leader. This is an opportunity for an experienced HR operations professional to lead a team delivering exceptional HR administrative support across the full employee lifecycle.
You'll be responsible for leading a team of HR Administrators, driving service excellence, improving processes, and ensuring a first-class experience for employees and stakeholders alike.
The Role
Reporting to the HR Shared Services Manager, you'll lead a team responsible for delivering accurate, compliant and customer-focused HR administration services across the business.
Key responsibilities include:
- Leading, coaching and developing a team of HR Administrators
- Managing HR service delivery, ensuring SLAs and KPIs are consistently achieved
- Acting as the escalation point for complex HR administration queries
- Overseeing employee lifecycle administration including onboarding, contracts, absence management, employee changes and leavers
- Driving continuous improvement initiatives to streamline and enhance HR processes
- Monitoring service performance, reporting on key metrics and identifying improvement opportunities
- Maintaining compliance with employment legislation, GDPR and internal policies
- Supporting HR systems enhancements, testing and implementation projects
This role will suit a confident HR operations individual who enjoys developing people, improving processes and delivering an outstanding service.
You'll ideally have:
- Strong HR Administration, HR Operations or HR Shared Services experience
- Previous team leadership or supervisory experience within a busy HR function
- Excellent knowledge of the employee lifecycle and HR administration best practice
- Good understanding of UK employment legislation and GDPR requirements
- Experience working with HR systems and employee data management
- Strong stakeholder management and communication skills
- A proactive, solutions-focused mindset with a passion for continuous improvement
- CIPD Level 5 or above (desirable)
To find out more about this role please click the link to apply or contact Alex Wright @ Forward Role for more details
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