Customer Analytics Manager

Manchester - Hybrid

£50,000-£60,000

Forward Role are working with an award-winning ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Analytics Manager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a passionate and ambitious Customer Analytics Manager to provide high-level support to the wider commercial function.

This is a brilliant opportunity to work within a passionate team, who thrive of collaboration and driving innovation. The business and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving business decisions – this could be the dream opportunity for you!

Role & Responsibilities

Take ownership of all customer data insight across the business, understanding how it can be maximised for commercial benefit
Developing customer segmentations to help drive and improve customer experience, retention and growth
Delivering regular analytics and reporting, along with ad hoc deep dive analysis and larger project works
Unearthing insights, presenting recommendations, and telling an exciting story on the customer
Supporting the CRM team with targets campaigns, monitor and evaluate performance of campaigns
Automating reports and creating a self-serve environment where suitable

Skills & Experience:

Experience working in a similar Customer or Marketing Analytics role
Ability to work with large quantities of data, and convert in to actionable insights
Advanced SQL experience is essential, ideally with good knowledge of Python
Ability to build advanced analytical models and provide in-depth customer & marketing analysis
Driving data strategy in line with wider business goals, and utilize data to drive business decisions and growth
Love working in collaborative, fast paced environments
Have outstanding stakeholder management skills and excellent verbal & written communications

Sound good? Please apply to this advert or get in touch with Sophie at Forward Role.

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