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Job description

eCommerce Manager

A fast paced fashion retailer is looking for an eCommerce Manager as they embark on a period of pure growth. Over the last few years, this retailer has continued to grow and has recently partnered with some well known brands, solidifying their position as one of the most exciting retailers in the North West. 

Your role:

  • Manage the Ecommerce team, ensuring they follow a customer and data centric approach when updating the website
  • Oversee the visual merchandising of the website
  • Align ecommerce operations with both online and offline marketing activity
  • Work on trading events and calendar with the marketing team
  • Create a roadmap for optimisation for the customer journey, identifying barriers, and monitor ecommerce trends
  • Report on and analyse website metrics, overall customer engagement and conversion on site to develop future strategies and areas for improvement
  • Drive the ecommerce business to achieve yearly targets and KPIs
  • Map out and deliver consistently high quality and engaging customer journeys
  • Work closely with the external development agency to report bugs and deliver enhancements to the website on an ongoing basis
  • Ensure thorough testing of developments take place before and after deployment
  • Be the first point of contact within the business for any website issues
  • Work with third-party suppliers to implement enhancements to the website, such as referral programmes, email solutions and content management
  • Work closely with the Email Campaign Manager to ensure the website is updated and merchandised in line with the email schedule
  • Build and manage A/B and MV testing plan to support roadmap with proof of concept
  • Be the primary escalation point in ecommerce team for third-party suppliers
  • Utilise and interpret GA and session recordings to track KPIs and prioritise areas of focus by making informed decisions
  • Conduct regular competitor activity to understand the marketplace and make improvements to the website
  • Work closely with buying and merchandising to ensure products go live on time for marketing launches

About you:

  • A strong background in fashion retail ecommerce, with knowledge of ecommerce strategy and tactics
  • Analytical skills to draw insight from data
  • An enthusiastic and energetic, ‘go the extra mile’ work ethic 
  • Must have extensive experience of Magento platform
  • An intuitive approach to ecommerce – always be looking for the next improvement
  • An excellent attention to detail and quality – know the website inside out and be the first to spot any potential issues
  • An intuitive grasp of brand and customer
  • Strong organisation skills: self-directed and capable of working effectively in a fast paced, exciting environment while juggling multiple projects
  • The ability to work with various team members, both internal and external


As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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