Research & Insight Manager
Hybrid & Flexible Working – South Manchester
Up to £40,000
Do you want to work at the heart of a fast-paced business where your work directly influences marketing and commercial decisions?
I am excited to be working with an innovative Financial Services business who are expanding their Marketing & Insights team. Forward Role is supporting in search of an enthusiastic and motivated Research & Insight Manager to join the team.
In this influential role, you'll own and lead market and customer insight initiatives that fuel smarter, customer-first thinking across the business. From designing and running in-depth research to building collaborative partnerships across teams, your work will directly shape propositions, campaigns, and business plans.
Role & Responsibilities:
- Lead the design and delivery of both qualitative and quantitative research projects (e.g., surveys, interviews, focus groups)
- Develop a deep understanding of customer and adviser needs, behaviours, and motivations
- Proactively identify and analyse external data to uncover industry trends, emerging opportunities, and competitive insight
- Translate complex findings into actionable reports and recommendations that influence senior stakeholders
- Work cross-functionally with Marketing, Proposition, and Commercial teams to ensure insights are embedded in business strategy
- Develop and evolve insight processes to ensure robust, risk-aware delivery across all initiatives
- Mentor and support junior team members to help grow team capability
- Drive a culture of curiosity, learning, and customer understanding across the business
Skills & Experience:
- Proven experience in leading or managing market/customer research projects
- Strong qualitative and quantitative research skills
- Excellent analytical capabilities – able to extract essential insight from complex data
- Compelling communication and presentation skills, with experience influencing at all levels
- Collaborative mindset and confidence working with internal and external stakeholders
- Commercial awareness and understanding of how insight drives business value
Nice to have:
- Experience within the financial services sector
- Familiarity with marketing and customer strategies in regulated industries
- Degree or professional qualification in marketing, business, or a related field
- Recognised market research qualification
This is an exciting opportunity to step into a strategic and visible role, where your insights will directly shape the future of a growing and customer-focused organisation.
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.
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