Data.

Support Analyst / Customer Support Executive – Remote - £25K-£26K + Benefits Entry-level role with full in-house training provided Brand new position, chance to shape the role from day one Join a fast-growing business in the Learning & Development space I'm working with a long-standing client who are hiring their very first Support Analyst/Customer Support Executive as they expand their offerings. You'll be the first point of contact for customer queries, helping users get the most out of their platform through excellent support and problem-solving. What's in it for you? 100% remote working – no commute, total flexibility Salary up to £26K DOE 24 days holiday + bank holidays Monday – Friday: 9am – 5pm (37.5 hours) 4% pension contribution Paid Leave over Christmas and New Years  Professional training and development opportunities Optional quarterly team meet-ups and social events This company has gone from strength to strength and is kicking off 2026 with this exciting new role. They operate on a fully remote, trust-based culture where you're empowered to manage your own workload and deliver results. What you'll be doing: Act as first point of contact for customer support Log, triage and manage support tickets efficiently Answer queries about platform usage, configuration, permissions and functionality Troubleshoot basic issues and replicate problems in test environments Escalate complex cases to relevant technical teams Keep customers informed on ticket progress and resolution timelines Maintain accurate support documentation, FAQs and internal knowledge base Identify trends and suggest improvements to the customer experience Stay current on platform features, updates and best practices What they're looking for: Experience in customer support, helpdesk or a similar service role Strong communicator who can confidently engage with customers Problem-solving mindset with a proactive approach Excellent organisational skills and ability to manage multiple priorities Positive, customer-focused attitude Exposure to SaaS products or digital tools Solid IT skills and confidence using web-based systems Nice to have: Basic understanding of e-learning concepts or online training platforms Experience using a Learning Management System (LMS) – ideally Moodle-based Familiarity with support ticketing systems such as Jira, Zendesk or HubSpot They're a tech-savvy, innovation-driven and transparent team on a mission to make their customers' vision for learning a reality. If this sounds like the opportunity you've been waiting for, APPLY NOW or email alicia@forwardrole.com. *Please note: you must be UK-based with current Indefinite Leave to Remain status. This role cannot offer visa sponsorship. Support Analyst / Customer Support Executive – Remote - £25K-£26K + Benefits As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

 Head of Customer Insight & ActivationUp to £105,000 + bonusRemote/Hybrid (monthly visit to the office in Dublin)Are you ready to shape how a leading organisation understands and connects with its customers?This is a rare opportunity for a strategic, data-driven leader to take ownership of customer insight and activation within a business undergoing an exciting transformation.As Head of Customer Insight & Activation, you will lead the rollout of a new behavioural segmentation model, turning data into clear strategies that drive acquisition, retention, and long-term value. You will be the link between marketing, data, and commercial teams,  ensuring every decision is guided by meaningful insight and every customer interaction delivers impact.Role & Responsibilities: Lead the end-to-end activation of a new behavioural segmentation programme, ensuring it delivers real commercial results.Translate complex data and insights into clear customer strategies across acquisition, retention, and cross-sell.Partner with senior leaders to embed customer understanding into investment, planning, and growth initiatives.Define and track key customer metrics such as lifetime value (LTV), retention, and segment profitability.Work with data partners to refine segmentation models and create actionable insights.Design and deliver customer journey strategies, ensuring messaging and engagement are optimised across all touchpoints.Champion a culture of experimentation and continuous learning, using test-and-learn approaches to drive better outcomes.Build internal capability and ensure teams are equipped to plan and measure performance through an insight-led lens.Report on key KPIs and customer trends, providing clear recommendations to senior stakeholders. Skills & Experience: Extensive experience in data-led insights, customer strategy, CRM, or marketing leadership roles. Strong commercial and analytical mindset, with the ability to link behaviour to business results.Proven background turning segmentation and behavioural insight into action.Experience managing third-party data or analytics partners.In-depth knowledge of lifecycle management, customer value, and retention optimisation.Skilled communicator and influencer, confident working with senior leadership and cross-functional teams.Experience within financial services, insurance, or a subscription-based environment.Understanding of predictive modelling and next-best-action concepts. Why You’ll Love It A key leadership role shaping customer strategy in a fast-evolving, insight-led organisation.The chance to make a tangible commercial impact by embedding customer intelligence at the heart of decision-making.A collaborative culture that values data, creativity, and continuous improvement.Comprehensive benefits package that supports wellbeing, learning, and work–life balance. If you’re passionate about transforming data into strategy and insight into action, we’d love to see your application.As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Senior Marketing AnalystHuddersfield - HybridUp to £60,000 A fast-growing, customer-focused organisation is seeking a Senior Marketing Analyst to join their data team. This is a high-impact role, working closely with Marketing, Customer, and Product teams to turn data into actionable insights, optimise campaigns, and drive business growth. You'll be responsible for understanding customer behaviour across web and mobile platforms, analysing performance, and shaping personalised experiences that increase engagement and retention. The role offers autonomy, exposure to a wide range of marketing disciplines, and the opportunity to make real commercial impact. Role & Responsibilities: Analyse customer behaviour and marketing performance to uncover insights that influence strategy.Design and maintain dashboards and reports using tools.Lead test-and-learn initiatives, including A/B and multivariate testing and pre/post campaign and test analysisCollaborate with cross-functional teams to define KPIs, track results, and identify areas for optimisation.Support forecasting and budgeting with data-driven recommendations.Ensure digital campaigns meet cookie compliance and data privacy standards.Work with analytics and tracking platforms to maintain accurate, actionable data.  Skills & Experience: Experience in a Data Analyst role with a marketing, growth, customer and/or subscription focus.Strong SQL skills, able to explore, transform, and validate complex datasets independently - essentialComfortable working with messy, unstructured dataConfident creating dashboards and visualisations in PowerBI, Tableau, or Looker.Advanced Excel skills, including formulas, pivot tables, and data validation.Experience with digital analytics and using GA4 and GTM are desirable, but not essentialUnderstanding of A/B, multivariate testing.Ability to communicate insights clearly and influence stakeholders across teams.  Why you should apply: Work in a collaborative, supportive, and approachable team environment.Make a real impact on customer experience and business growth.Enjoy hybrid working flexibility with a mix of office and remote days.Take ownership of data-driven projects with scope for creativity and innovation.   As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Senior Insight Analytics LeadManchester - Hybrid (2 days in the office per week)Our client is a rapidly growing, award-winning technology company in the financial services sector. They prioritise people, planet, and profit, creating a workplace culture that values wellbeing, development, and employee voice. They're consistently ranked among the top employers in the UK.The business has a strong track record of growth and are transforming the industry through innovative digital solutions that bring simplicity and transparency to complex financial decisions. The mission-driven approach focuses on supporting customers while maintaining the highest standards of integrity and service.We're seeking a Senior Insight Analytics Lead to join the expanding analytics team. This is a pivotal role where you'll drive data-driven decision making across the organisation, working closely with senior leadership to optimise performance and maximise growth opportunities.Role & Responsibilities: Conduct comprehensive analysis of business data to identify trends, opportunities, and risks that drive strategic growth initiativesPartner with senior stakeholders across multiple departments to provide analytical support and expertise for growth optimisationProactively identify customer improvement opportunities through data analysis and customer insightsTransform complex data into clear, actionable recommendations for senior leadershipValidate business hypotheses through rigorous data analysis and testingLead presentation and storytelling initiatives to communicate insights effectively to stakeholdersProvide coaching and mentorship to junior team members with potential for line management responsibilities Skills & Experience: Strong academic background with excellent analytical capabilitiesExceptional business acumen with ability to quickly understand key value driversProven experience in data visualisation and creating actionable insights from complex datasetsAdvanced SQL skills and proficiency in Tableau/Power BI or similarStrong stakeholder management and presentation skills at senior levelGrowth mindset with commercial awareness and analytical problem-solving skillsAbility to thrive in a fast-paced, dynamic environment This position offers the opportunity to make a significant impact in a high-growth technology company that's transforming its industry. You'll be working with senior leadership to drive strategic decisions while developing your career in a supportive, values-driven environment.The successful candidate will join during an exciting period of growth and will play a crucial role in shaping the future direction of the analytics function.79537As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.