Technology.

We're looking for an experienced and driven Project Manager to join a growing, multi-site organisation and play a key role in delivering high-impact business transformation initiatives.Sitting within a central transformation function, you'll lead a portfolio of strategic change projects from inception through to delivery. This is a highly visible, hands-on role where you'll collaborate with senior stakeholders and cross-functional teams to deliver meaningful change that improves performance, efficiency, and long-term capability.If you thrive in a fast-paced environment and enjoy driving real business impact, this is an excellent opportunity to make your mark. Key ResponsibilitiesEnd-to-End Project Delivery Lead and deliver business change projects aligned to strategic objectivesDevelop and manage detailed project plans, timelines, and deliverablesEnsure projects are delivered on time, within scope, and within budget Stakeholder Engagement Build strong relationships with senior leaders and operational teamsCommunicate clearly on project progress, risks, and outcomesDrive alignment and engagement across multiple business areas  Change Management Develop and implement structured change and adoption strategiesSupport teams through transition with minimal disruptionEnsure sustainable adoption of change across the organisation Business Improvement Work with internal teams to define business requirementsIdentify and implement process improvements to enhance efficiency  Risk & Governance Proactively manage risks, issues, and dependenciesMaintain project documentation (RAID logs, status reports, business cases)Ensure effective governance and reporting frameworks Team Leadership Lead cross-functional teams (on-site and remote)Drive accountability, clarity, and delivery focus  About You Essential Skills & Experience Proven track record delivering end-to-end business change or transformation projectsStrong stakeholder management skills, including senior leadership engagementExperience managing budgets, timelines, and resourcesAbility to drive change adoption in operational environmentsFamiliarity with project methodologies (e.g. PRINCE2, Agile, Waterfall)Strong problem-solving skills with the ability to manage complexity and riskExcellent communication and interpersonal skills Desirable Experience in a regulated or multi-site environmentExposure to systems or technology-enabled change programmesFormal project or change management certificationExperience working with third-party suppliers As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Systems Trainer (South East & London) £200 per day + travel3-Month Contract | Full-Time | Start ASAPOur client is one of the UK's leading workforce training providers, delivering technical and compliance programmes across engineering, infrastructure, and digital disciplines. We're supporting them on an exciting digital transformation project and are looking for 6 experienced freelance trainers/assessors to join the delivery team. The RoleYou'll be delivering Workday CRM application training to technical engineers and operations staff across two locations in Colchester, typically rotating across sites on a weekly basis. This is a full-time, 3-month freelance engagement with an immediate start.What you'll be delivering: Workday CRM / application utilities trainingFace-to-face delivery to technical and operational audiencesAssessments in line with project requirements What we're looking for: Proven experience delivering Workday (or comparable CRM/enterprise application) trainingAET (Award in Education & Training) - Level 3 minimumComfortable delivering to technical engineers and operations professionalsAvailable full-time for 3 months, starting ASAP The Details: On-site across London, East Anglia and South East £200 per day + travel expenses 3-month contract, full-time️ Interviews next week — informal chat + technical discussion (20–30 mins) Start date: ASAP As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Our exciting client is seeking an Engineering Lead to build and lead small, high-performing Agile teams (4-8 engineers) delivering secure, scalable solutions within the UK National Security (NatSec) domainEngineering Lead - AI, Cloud & National SecurityPackage - £110,000 - £120,000 + dv bonus + excellent packageLocation - Cheltenham - HybridClearance - eDV Clearance RequiredOverviewThis is a hands-on leadership role combining architecture, software engineering, and team leadership, with a focus on Software, AI, data platforms, and cloud-native systems.Key Responsibilities Lead and mentor Agile engineering teams, driving high-quality, rapid delivery (DevSecOps)Own solution architecture, designing for secure and constrained environments.Lead the implementation of the "underpinning tech" for AI, including data pipelines.Act as a trusted advisor to UK Government stakeholders.Define technical roadmaps and support cloud transformation (AWS/Azure)  Core Skills Background in UK National Security / Defence / Government.Strong leadership experience in software engineering teams.Proficiency in Python, Go, or Java (+ TypeScript/Node.js desirable)Expertise in AWS or Azure, Terraform, and Kubernetes (EKS/AKS)Strong grounding in SQL (Postgres) and NoSQL (MongoDB/DynamoDB)Experience with CI/CD, microservices, TDD/BDD.Knowledge of secure system design. Desirable (AI & Data) Vector DBs: Milvus, Weaviate, PineconeData orchestration: Airflow, Prefect, DagsterSearch: ElasticSearch / OpenSearchAI frameworks: LangChain, Hugging FaceMLOps: MLflow, Kubeflow If you are looking for an opportunity to work on mission-critical systems at the forefront of UK National Security? Apply now or get in touch for a confidential conversation.As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Content Developer (AI) – Senior Learning Designer | Remote | 12-month FTCForward Role, is recruiting a Content Developer (AI) on behalf of a globally recognised digital learning consultancy.This organisation designs and delivers award-winning AI fluency and digital skills programmes for major enterprise clients including some of the world's biggest brands. They need an experienced senior learning designer to join their product team and lead the creation of next-generation AI learning content.THE ROLEThis is a full-time, 12-month FTC reporting into the Head of Product. You will design and build AI-focused enterprise learning programmes from scratch - not repurposing generic content, but creating high-impact, gamified, scenario-led experiences using AI tools as a core part of your workflow.WHAT YOU'LL BE DOING- Designing and building AI learning content for major enterprise clients - programmes that develop genuine AI fluency and drive measurable business outcomes- Creating gamified, scenario-based and simulation-led learning experiences across e-learning, live workshops and blended formats- Using Microsoft Copilot and Google Gemini as core tools in your day-to-day design process- Leading and quality-assuring a network of freelance designers, copywriters and multimedia specialists- Running needs analysis sessions with senior stakeholders and translating business objectives into learning outcomes- Producing content in Articulate Rise and Storyline, and using AI video tools such as SynthesiaWHAT WE'RE LOOKING FOR- Proven, demonstrable experience creating AI learning content - this is a firm requirement. You must have designed AI programmes, not simply used AI tools as a productivity aid- 5+ years' experience as a Senior Learning Designer or Instructional Designer in a corporate or agency environment- Expert-level proficiency in Microsoft Copilot and Google Gemini- Advanced Articulate Rise and Storyline skills- Experience managing freelancers or creative teams- Strong commercial awareness - comfortable scoping effort, contributing to proposals and presenting to senior client stakeholdersDESIRABLE- Degree or certification in Instructional Design, Learning Technology or a related field- Familiarity with LMS/LXP platforms and M365 ecosystem- Experience designing AI fluency or digital transformation programmes for enterpriseHOW TO APPLYApply with your CV and a portfolio demonstrating enterprise AI learning content you have designed. Examples of gamified or simulation-led work are particularly welcome.aidan.peart@forwardrole.comAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

We are looking for an experienced Security Operations Team Lead to join our clients Information Security function. Security Operations Team Lead - SOCSalary - £75,000 - £85,000 + excellent benefits + bonusLocation - Manchester or Leeds - hybridRole OverviewThis role will be responsible for leading the day-to-day operations of our Security Operations capability, ensuring the organisation's systems, networks, and data remain protected against evolving cyber threats.As the SecOps Lead, you will manage security monitoring and incident response activities while providing strategic direction for security tools including SIEM and Endpoint Detection & Response (EDR) platforms. You will work closely with internal teams and external security partners to strengthen our threat detection capabilities and improve the organisation's overall cyber resilience.This is an excellent opportunity for a security professional who enjoys leading teams, improving security operations, and driving proactive threat detection strategies.Key Responsibilities Lead and mentor the internal Security Operations team, overseeing daily operational activities and performance.Define and implement the strategy and operational roadmap for security monitoring, detection, and response. Own and manage the security incident response lifecycle, including investigation, containment, remediation, and post-incident reviews.Lead incident response efforts during high-severity security events and ensure timely escalation where required. Monitor emerging cyber threats, vulnerabilities, and attack trends to assess potential impact to the organisation. Analyse security data to identify patterns, trends, and control weaknesses.Recommend improvements to strengthen the organisation's security posture and defensive controls. Skills & Experience Experience in Cyber Security or Security Operations leadershipProven experience working with SIEM platforms such as Google Chronicle or similar.Strong knowledge of network security, threat detection, and incident response.Experience analysing malware, security alerts, and attack patterns. Understanding of MITRE ATT&CK framework and its application in threat detection and mitigation.Experience working with EDR tools and endpoint security technologies.Knowledge of firewalls, IDS/IPS systems, and Windows Security Event Logs.Knowledge of both cloud environments and traditional IT infrastructure. Strong attention to detail and investigative mindset.Effective communication skills with the ability to explain technical issues to technical and non-technical stakeholders.Calm and decisive under pressure during security incidents. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

This fantastic digital agency in the heart of Manchester City Centre who work with a number of well-known brands are looking for a Senior Digital Project Manager to join their experienced development team. Senior Digital Project Manager Ecommerce Digital Agency Salary up to £55k Manchester City Centre- Hybrid Having won a raft of new exciting accounts, they are looking for a talented Senior Project Manager who can successfully deliver web projects of differing scale and complexity, covering Adobe Commerce, Shopify and WordPress mainly. The Role? You will be a proven Digital PM who is comfortable communicating with clients, working within an agile methodology, managing budgets throughout and delivering to deadlines. Some members of the Development team work remotely, so you’ll be a strong communicator who is on top of their organisation! Working as part of a close-knit project management team – there is real autonomy in this role to take a lead and have ownership over projects The Team? The agency have established itself as a trusted partner for much loved brands seeking to drive growth and enhance their digital presence Based in an amazingly designed office space, this agency have a flexible hybrid working policy, 1 or 2 days a week is totally fine! A close-knit, collaborative and down-to-earth team who understand that work/life balance is so important Flexible working hours Career Development (regular training and events) Health Insurance Lots of team events and socials If you’re looking for a new role within an agency that go the extra mile for their staff, are growing impressively and really invest in your career development, then apply today! As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

A fast-growing, technology-first business in the luxury eCommerce space is looking for a Senior QA Engineer to own quality across their entire stack and they mean own it.This is a greenfield role. There's no legacy framework to unpick, no inherited processes to work around. You'll walk in, assess what's needed, and build the testing infrastructure from the ground up. Your tooling choices. Your standards. Your call.The platform sits at the heart of everything the business does connecting hundreds of brand partners, powering customer acquisition, and driving a unique membership model in the premium fashion space. Quality isn't a nice-to-have here; it's central to how the product competes.What's In It for You? Salary up to 65K + equityHybrid working with just one day a week in the office, Manchester or Sheffield25 days holiday plus bank holidays, plus your birthday offOption to buy or sell up to 5 days holidayPension matched up to 5%Free premium membership to the platform (worth £100 per month)First QA hire into a lean, senior engineering team, you'll own the function entirely, your tooling choices, your standards, your processGenuine autonomy from day one with no legacy framework to unpick or inherited processes to work aroundA product that sits at the centre of a fast-growing luxury eCommerce platform Key Skills Strong software QA experience, the majority focused on mobile iOS automationFluent with XCUITest, accessibility identifier strategies, launch argument injection, Keychain seedingExperience with API contract testing, Pact, JSON Schema or equivalenteCommerce or retail background is a real plusDeep, multi-year hands-on Detox experience, you've diagnosed and patched grey-box synchronisation failures caused by custom native modules firing background timers, not just added workaroundsYou understand how Detox hooks into the iOS run loop to determine app idle state and know exactly what breaks that detection in React Native appsFluent with XCUITest accessibility identifier strategiesHands-on GitHub Actions or Bitrise experience running iOS test suites in parallel across simulatorsProven methodology for testing payment edge cases card declines, 3DS flows, capture failures and network timeouts, repeatably in CI Day to Day Architect and build automated test suites across iOS, Android, web and REST APIs from scratchBuild and maintain payment testing infrastructure Stripe test mode, WireMock fixtures, parallel CI runners with guaranteed isolation between runsConfigure and own the iOS CI pipeline end to end simulator versioning, concurrency failure modes, artifact collectionEmbed testability into the product process before features are built, not afterEstablish QA standards across the engineering team contract testing, flake quarantine policies, mock/stub/spy conventionsOwn the full bug lifecycle and drive automated test gating across every PR and release This role has a high technical bar. The right candidate will have built and debugged at this level not just used these tools on the surface.The Process 3 stage chat, task and final chatIf you're looking for a role where you can really shape the QA functin, apply now or email your CV to alicia@forwardrole.comAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

A fast-growing fibre network provider is looking for a Level 2 Network Support Engineer to join their expanding NOC team. Working primarily with Wholesale Partners, you'll be delivering end-to-end managed solutions across Managed LANs, WiFi, and WLAN environments.  Level 2 Network Support Engineer | Manchester | Hybrid | £35K They're building out a genuinely strong network team and need someone with a solid MSP background, hands-on managed services experience, and a real passion for delivering outstanding service in a fast-paced environment. If you're ready to own complex escalations, mentor junior engineers, and go deep on managed LAN, managed WiFi, and firewall environments, this is the kind of role that takes your career to the next level. What's in It for You? Salary of £35K Hybrid working, 3 days in Manchester city centre office 25 days annual leave + bank holidays, with the option to more Private healthcare, for you and your family Contributory pension with life assurance Birthday off, moving day off, wedding bonus + day off Gift day at Christmas Paid wellbeing day, to spend however makes you happy Free monthly breakfasts and team socials Join a business at the cutting edge of full-fibre infrastructure during a period of rapid national expansion Key Skills & Experience Experience in a network support role, ideally within an MSP environment Demonstrable experience delivering Managed WiFi and Managed Firewall solutions Strong background in Managed LAN environments, including VLANs, switching and routing Solid fundamentals across TCP/IP, DNS, DHCP, routing and switching Hands-on firewall administration, preferably with Fortinet products (policy creation, VPN config, IPS management) Proficiency with network monitoring and diagnostic tools Ability to read and interpret network diagrams and documentation Strong communication skills, equally comfortable with Wholesale Partners, technical teams, and non-technical customers Nice to Have: CCNA, FCA, JNCIA-MistAI or CWNA certified, or equivalent Experience with Juniper, Ruckus, Fortinet or Cisco kit Understanding of WAN and connectivity technologies including DIA, Ethernet WAN, SD-WAN, MPLS and VPNs Degree in computer networking, engineering or a related field The Role: You'll be the go-to for complex escalations, handling 2nd line support across Managed LAN, WLAN and firewall environments and making sure everything lands within SLA. Working closely with Wholesale Partners, you'll be central to delivering end-to-end managed solutions that keep customers connected and supported. Day to day that means diagnosing and resolving switching, routing, RF and firewall issues, maintaining VPN configurations, and enforcing security policies, all documented properly in the ticketing system and knowledge base. Alongside the reactive work, you'll be running regular health checks and audits across the managed service estate to keep availability high and standards tight. When outages happen, you'll be producing RFO reports, coordinating with suppliers, and keeping customers informed throughout. If you're technically strong, MSP-experienced, and ready to take ownership in a business genuinely investing in its network and its people, APPLY NOW or email your CV to Alicia@forwardrole.com *Please note: this role cannot offer sponsorship and is not suitable for graduate or short-term visa holders* Level 2 Network Support Engineer | Manchester | Hybrid | £35K As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

You will be joining a specialist engineering consultancy delivering secure cloud and software platforms into the UK’s National Security ecosystem. Location: UK-based (hybrid secure-site working required)Salary: £120,000 base + DV bonus + benefitsClearance: Must hold highest level of clearance in UK National Security The Opportunity You will be joining a specialist engineering consultancy delivering secure cloud and software platforms into the UK’s National Security ecosystem. The organisation is a small but highly experienced team focused on solving complex engineering problems across cyber, cloud and secure data systems. Their expertise often centres around operating across trust boundaries and enabling secure data movement between environments while maintaining strong security controls. This particular programme involves helping a major customer migrate a large application estate into the cloud. The environment includes dozens of applications maintained by multiple teams, making the challenge less about lifting infrastructure and more about understanding systems, defining migration strategies and guiding the organisation through a long-term platform transition. The programme is expected to run for several years and involves working closely with both engineering teams and senior stakeholders. Architects are trusted to provide recommendations, shape technical direction and help the customer navigate their journey into modern cloud environments. Unlike larger consultancies where architectural roles can become heavily constrained by governance layers, the expectation here is that the successful candidate will drive the technical approach, with Senior Leadership trusting your judgement and recommendations. The Role As a Cloud Architect you will take a leading role in helping the customer design and execute their migration from on-premise environments into modern cloud platforms. Typical responsibilities include: • Defining cloud migration strategies for complex application estates moving from on-premise environments into AWS-based cloud platforms• Designing cloud-native architectures incorporating microservices, containerisation and scalable infrastructure patterns• Supporting development teams implementing services using technologies such as Docker, Kubernetes and modern CI/CD pipelines• Advising on Infrastructure as Code approaches and automated deployment strategies• Ensuring security considerations are embedded throughout platform and application design• Working with stakeholders to understand system dependencies and plan realistic migration pathways• Providing architectural leadership across engineering teams while influencing long-term platform evolution please note that the client places far more emphasis on architectural thinking, stakeholder engagement and problem-solving ability than on matching a specific set of tools. This role is particularly well suited to architects who enjoy operating at the intersection of technical design, engineering delivery and customer engagement, rather than purely producing documentation or working within narrow architectural frameworks. You will be trusted to influence technical direction, mentor engineers and help shape how complex legacy systems evolve into modern cloud platforms. Security Requirements Due to the nature of the work, candidates must meet the criteria required to obtain the highest level of UK security clearance. This typically requires sole UK nationality and long-term UK residency. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

We are looking for a talented Software Engineer to join a team developing advanced software solutions. This role offers the opportunity to work on complex projects while collaborating with experienced engineers and technical specialists. Salary - £55,000 - £80,000 per year, depending (Bonus and Benefits) Candidate must be eligible for UK Security Clearance Checks Location: Hampshire or SurreyContract options also available About the Role We are looking for a talented Software Engineer to join a team developing advanced software solutions. This role offers the opportunity to work on complex projects while collaborating with experienced engineers and technical specialists. You will contribute to the design, implementation, and testing of software components within an agile development environment. Depending on your expertise, the role may involve work on modern UI development or embedded software. At Forward Role, the client has received glowing testimonials for the team specifically around the support staff receive, the cross functional nature of programmes, and potential for growth in the business. Key Responsibilities Design and develop software components for technology products Implement and test software as part of an agile development team Collaborate with product and technical teams to deliver high-quality solutions Contribute to the ongoing development and improvement of existing systems Participate in technical discussions and evaluate design trade-offs Work closely with internal teams and stakeholders across engineering disciplines Essential Requirements Experience in software engineering across the full product development lifecycle Understanding of modern software architecture practices Experience implementing scientific or algorithm-based applications Proficiency in programming languages such as C, C++, Python, or Java Experience with Agile methodologies (Scrum or Kanban) Familiarity with development tools such as Git, GitLab, and VS Code Desirable Skills Experience with modern UI design and development Embedded software development including cross-compiling and deployment Degree in Computer Science, Software Engineering, Engineering, or a related field Experience with Linux operating systems and development tools DevOps experience including CI/CD pipelines, GitLab scripting, or Docker Security Requirements Due to the nature of the work, candidates must meet the criteria required to obtain the highest level of UK security clearance. This typically requires sole UK nationality and long-term UK residency. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

We are looking for a Full Stack Software Engineer to join a growing engineering team delivering advanced software solutions using modern technologies. This role offers the opportunity to work on innovative products while collaborating with highly skilled engineers in an agile development environment. Full Stack Software Engineer - National Security Salary - £60,000 - £85,000 per year Clearance: Must hold EDV Location: CheltenhamContract options also available About the Role You will be involved in the design, development, and deployment of scalable applications, working across both front-end and back-end systems. The position is ideal for engineers who enjoy building high-quality software, working with modern cloud technologies, and continuously learning new tools and frameworks. Key Responsibilities Develop clean, secure, and maintainable code using modern development practices Translate logical designs into technical implementations Produce clear technical documentation and detailed designs Build scalable applications using modern full stack technologies Participate in agile development ceremonies including stand-ups, sprint planning, and reviews Work with emerging technologies and recommend appropriate design patterns Support and maintain existing production applications Collaborate with cross-functional engineering teams to deliver high-quality solutions Essential Requirements Experience with AWS development and deployment Experience working with AWS Lambda Strong programming experience with Python, Java, JavaScript, C or C++ Experience using appropriate software testing frameworks Experience with modern development tools including Git, GitLab, GitLab CI, and JIRA A strong interest in technology and the ability to quickly learn and adapt to new tools and technologies     As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

We're working with one of the UK's fastest-growing premium D2C subscription brands, a high-volume, direct-to-consumer business with a strong presence in the sports performance and health space. They partner with elite organisations and ship to thousands of subscribers nationwide. Premium product, fast pace, high standards. This is a brand new role and a real chance to make it your own. Customer Experience Executive | £36K | Warrington (Hybrid) The role This isn't a call centre job. It's a systems-led customer experience position where you'll be equally comfortable talking to a frustrated subscriber and fixing their account on the spot. You'll manage enquiries across email, live chat, phone and social, while handling the full subscription lifecycle skips, swaps, credits, payment failures and cancellations with accuracy and calm. Beyond the day-to-day, you'll be a key feedback loop into the wider business, flagging retention risks, recurring issues and customer insight to Growth, Product and Ops. What’s in it for you? Salary up to £36k Working pattern: 3 days office / 2 -days WFH - from their Warrington office  25 days holiday + BH 25% Staff discount Onsite chefs & nutritionists Company events Working pattern: (no Thursdays or Saturdays) Mon: 8am–4pm (office) Tue: 12pm–8pm (office) Wed: 7am–4pm (office) Fri: 8am–3pm (office) Sun: 12pm–8pm (remote) What they're looking for?  The ideal candidate will have knowledge of Shopify or have worked with subscriptions  Experience working in a fast-paced customer service environment Confident working with CRM systems, customer data and backend order management Analytical mindset, comfortable spotting patterns, flagging trends and turning customer insight into action Calm, detail-oriented and commercially aware around retention and lifetime value Comfortable in a scaling, founder-led business Experience with ecommerce Having used subscription platforms like Recharge is a bonus  Backgrounds in D2C ecommerce, subscription businesses or premium consumer brands are ideal. Pure call-centre experience without any system ownership or data exposure won't be the right fit. If you're looking to join a fast-growing business, want a role with real progression and are excited to be part of building something special APPLY NOW or email alicia@forwardrole.com *Please note the role cannot offer sponsorship and is not suitable for those on short term visas* Customer Experience Executive | £36k | Warrington (Hybrid) As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.