Technology.

Network Support Engineer | Manchester | Hybrid | £30KA fast-growing fibre network provider is looking for a Network Support Engineer to join their expanding NOC team. They're building out an all-star network team and need someone who's passionate about customer service, technically sharp, and ready to thrive in a fast-paced service provider environment. If you're early in your networking career and want exposure to real WAN, VoIP, and managed LAN environments, this is the kind of role that builds your CV properly.What's in It for You? Salary up to £30K DOEHybrid working, Tuesday and Thursday from homePrivate healthcareChildcare vouchersGift daysAdditional time off for moving house etc- doesn't come off your annual leaveRewards and discount portalJoin a business at the cutting edge of full-fibre infrastructure during a period of rapid national expansion Key Skills & Experience: Experience providing technical support in a service desk or NOC environmentStrong troubleshooting skills with the ability to manage multiple open incidents at onceExperience with ticketing systems such as Salesforce, Zendesk or RemedyIdeally CompTIA A+, Network+ or CWNA certified, or actively working towards it Desirable: Familiarity with monitoring platforms such as SolarWinds, Zabbix, LibreNMS or CactiUnderstanding of WAN technologies including DIA, Ethernet WAN, VPNs and BroadbandBasic VoIP knowledge (SIP, RTP, G.711/G.729) or experience with platforms like Cisco Callmanager or Broadsoft The Role:You'll be the first point of contact for customers and partners raising connectivity faults and service requests, making sure everything is resolved within SLA and that every interaction is clearly documented in the ticketing system.On a typical day you'll be monitoring network and customer assets, responding to alerts, troubleshooting WAN and VoIP issues, and handling basic LAN, WLAN and firewall queries, keeping customers informed throughout.When things escalate, you'll coordinate with internal teams and third-party suppliers to drive resolution, and you'll be producing outage reports and maintenance notifications as part of the job.Beyond the reactive work, you'll contribute to the team knowledge base and help maintain the high service standards the business is built on. This is a role where good communication matters just as much as technical ability, customers need to feel looked after, not just fixed.If you want to build your networking career inside a business that's genuinely investing in its infrastructure and its people, APPLY NOW or email your CV to Alicia@forwardrole.comPlease note: this role cannot offer sponsorship and is not suitable for graduate or short-term visa holders.Network Support Engineer | Manchester | Hybrid | £30K As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Junior Network Support Engineer | Manchester| Hybrid | £30KA fast-growing fibre network provider is looking for a Junior Network Support Engineer to join their expanding NOC team. They're building out an all-star network team and need someone who's passionate about customer service, technically sharp, and ready to thrive in a fast-paced service provider environment. If you're early in your networking career and want exposure to real WAN, VoIP, and managed LAN environments, this is the kind of role that builds your CV properly.What's in It for You? Salary up to £30K DOEHybrid working, Tuesday and Thursday from homePrivate healthcareChildcare vouchersGift daysAdditional time off for moving house etc- doesn't come off your annual leaveRewards and discount portalJoin a business at the cutting edge of full-fibre infrastructure during a period of rapid national expansion Key Skills & Experience: Experience providing technical support in a service desk or NOC environmentStrong troubleshooting skills with the ability to manage multiple open incidents at onceExperience with ticketing systems such as Salesforce, Zendesk or RemedyIdeally CompTIA A+, Network+ or CWNA certified, or actively working towards it Desirable: Familiarity with monitoring platforms such as SolarWinds, Zabbix, LibreNMS or CactiUnderstanding of WAN technologies including DIA, Ethernet WAN, VPNs and BroadbandBasic VoIP knowledge (SIP, RTP, G.711/G.729) or experience with platforms like Cisco Callmanager or Broadsoft The Role:You'll be the first point of contact for customers and partners raising connectivity faults and service requests, making sure everything is resolved within SLA and that every interaction is clearly documented in the ticketing system.On a typical day you'll be monitoring network and customer assets, responding to alerts, troubleshooting WAN and VoIP issues, and handling basic LAN, WLAN and firewall queries, keeping customers informed throughout.When things escalate, you'll coordinate with internal teams and third-party suppliers to drive resolution, and you'll be producing outage reports and maintenance notifications as part of the job.Beyond the reactive work, you'll contribute to the team knowledge base and help maintain the high service standards the business is built on. This is a role where good communication matters just as much as technical ability, customers need to feel looked after, not just fixed.If you want to build your networking career inside a business that's genuinely investing in its infrastructure and its people, APPLY NOW or email your CV to Alicia@forwardrole.comPlease note: this role cannot offer sponsorship and is not suitable for graduate or short-term visa holders.Junior Network Support Engineer | Manchester | Hybrid | £30KAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

We’re working with a high-growth MSP with a strong presence in one of London’s most exciting industries Cloud Solutions Engineer | London | Hybrid Serving 5,000+ users across 100+ businesses, they’ve built a reputation for technical excellence, a great culture, and a relentless focus on quality. This is a business that invests in its people, promotes from within, and gives engineers real autonomy to make an impact. Key Skills: Microsoft Azure (VMs, AVD, Storage, Azure AD/Entra ID, Backup, Site Recovery) – essential AWS (EC2, S3, VPC, IAM, RDS) – desirable / working knowledge Hybrid cloud design and migration (on-premises to cloud) Windows Server and Active Directory administration Hyper-V and VMware virtualisation Backup and disaster recovery (Veeam, Cove, Acronis) Networking: VLANs, TCP/IP, VPNs, firewalls (Fortinet, Palo Alto, Juniper, Watchguard) Cloud security and identity management (Azure security tools, Defender, Sophos, encryption) Cloud cost optimisation and performance monitoring Client engagement and translating requirements into scalable cloud solutions Nice to have: Infrastructure-as-code (IaC) or automation tooling experience What’s in It for You? Salary up to £60K DOE Hybrid working – Monday and Friday WFH 22 days’ annual leave plus Bank Holidays, rising with tenure Certification support — funded cloud certifications and ongoing professional development Funded social events and quarterly and annual staff awards Referral bonuses for recommending great people + much more Day-to-Day: Lead cloud solution design and delivery across Azure and AWS, managing complex hybrid environments and acting as senior technical escalation point for cloud and infrastructure challenges Work directly with clients to assess on-premises setups, build phased migration roadmaps, and guide them through cloud adoption from lift-and-shift to cloud-native transformation Mentor junior engineers and raise the technical bar across the team, covering architecture, migration, security, cost optimisation, and consultancy Next Steps: This is a fantastic opportunity for a cloud engineer to join a growing business with a strong team and clear progression opportunities. Interviews are a simple two-stage process and are starting this week. If this sounds like your kind of role, APPLY NOW or email alicia@forwardrole.com *Please note: this role cannot offer sponsorship and is not suitable for graduate or short-term visa holders* Cloud Solutions Engineer | London | Hybrid As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

Technical Team Lead - eDV ClearedPackage: £100,000 - £120,000 + excellent packageLocation: CheltenhamJoin a trusted leader in National Security technology solutions.Are you passionate about using cutting-edge technology to protect the UK?As part of our client's growing National Security team, you'll lead technical teams from the front, ensuring best practice and successful delivery of complex software projects. You'll play a key role in shaping architecture and integration strategy across secure, cross-domain environments, while mentoring the next generation of Software Engineers.What You'll Be Doing: Leading an established team of Software Engineers across multiple secure programmesDriving architecture and integration strategy across cross-domain systemsDesigning and guiding Java / Spring Boot microservices-based solutionsActing as a senior technical liaison with key stakeholders and customersBuilding strong customer relationships through direct engagementContributing to and helping prepare technical proposals and bidsAssisting the customer account team in business development effortsCollaborating with delivery management to identify risks, plan deliveries, and support resource allocation Core Focus: Architecture & Integration Cross-domain strategy and secure system integrationJava / Spring Boot microservices design and governanceSenior technical stakeholder liaison across customer and internal teams What You Bring: Proven experience leading teams in Agile, customer-facing software projects Experience with one or more of the following: Full-stack web developmentSoftware as a Service (SaaS)Mobile application developmentAPI design and developmentCloud platforms (AWS, Azure, GCP)Front-end development and user experience (UX) Clearance required - Due to the nature of the clients' work, you are required to hold an eDV level security clearanceAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Software EngineersLocation: CheltenhamSalary - £60,000 - £90,000 + excellent benefits + bonusClearance - Candidates must hold an active DV or eDV clearance.This isn't just another software engineering role-it's an opportunity to be part of something bigger. As a Software Engineer, you'll design, develop, and maintain critical infrastructure that powers essential services. You'll tackle complex challenges, work with cutting-edge technology, and contribute to solutions that have real-world impact. Our client is looking for several Software Engineers and will consider candidates from Junior to Senior level.What You'll Do: Write clean, efficient, and maintainable code while contributing to peer reviews.Design software features that align with product roadmaps.  Break down large development tasks into manageable Agile sprints.Build end-to-end solutions within a highly secure environment.Work as part of a multi-disciplined Agile/Scrum team.Contributing to the support of multiple live systems. What You Bring: Strong hands-on experience with at least one of the following languages React, Java, Python.React UI development.Python scripting - Kafka / NiFi data flows.A willingness to further your own knowledge, skills and technology. Security Clearance: Candidates must hold an active DV or eDV clearance.Ready to take on a role where your work truly matters? Apply now and be part of a team driving cutting-edge technology forward!As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

A fast-growing business in the retail and e-commerce sector are looking for an IT Support & Systems Engineer who's ready to take proper ownership of their IT function. IT Support & Systems Engineer | Liverpool | on site | up to £44K DOE  This isn't just another support job where you're stuck answering tickets. Within 6 to 12 months, you'll be leading projects like their Intune rollout, security improvements, and SharePoint deployment. The business is moving away from relying on external MSP support and are planning on building everything in-house. That means you'll have real influence over how technology gets delivered and a genuine opportunity to shape the IT environment as the company scales. They need someone who's happy to get stuck in, wants to learn, and has the right attitude towards picking up new things. If you know you want to progress long term and you're not looking to stay on the service desk forever, this is worth a conversation. What's in It for You? Salary up to £44,000 depending on your experience Performance-based bonus 25 days' holiday + 8 bank holidays + your birthday off You'll be leading on proper projects within 6 to 12 months (Intune rollout, security work, SharePoint) Work with a growing company that's investing in building their internal IT properly Generous employee discount Company pension, Life insurance Enhanced maternity & paternity leave Benefits platform Free parking on-site + free refreshments Smart casual dress code Modern, cloud-based technology environment Key Skills & Experience Experience in IT support covering first and second line Comfortable with both MacOS and Windows environments Working knowledge of Entra ID, Intune, M365, and Azure (or willing to get up to speed quickly) Can handle user onboarding/offboarding and device lifecycle management Some experience with cloud environments and security practices Strong troubleshooting ability across hardware, software, and network issues Good communicator who can deal with users at all technical levels Proactive approach to problem solving and keen to develop your skills Ideally you will come from a retail or ecom background! Day-to-Day Responsibilities You'll be the main IT contact across the business, supporting users in retail, warehouse, and head office. On a typical day, you'll be troubleshooting technical issues, managing devices and user accounts, and keeping everything running smoothly across MacOS, Windows, and M365. Beyond the reactive support work, you'll take ownership of projects that genuinely improve how IT works. That could be rolling out Intune properly, tightening up security controls, getting SharePoint adoption up, or working with third party vendors to sort out infrastructure. You'll also be documenting processes, testing disaster recovery plans, and making sure the business is set up to scale. This is a hands-on role where you'll be visible across the company, working with people who have wildly different levels of technical confidence. You need to be comfortable working independently, managing your own priorities, and staying calm when things get busy or go wrong. If you're looking for a role where you can take proper ownership, learn quickly, and lead on meaningful projects, APPLY NOW or email Alicia@forwardrole.com  IT Support & Systems Engineer | Liverpool | on site | up to £44K DOE As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

We are seeking an experienced and dynamic Software Development Instructor to deliver block training for the Level 4 Software Developer Apprenticeship programme. Software Development Instructor (Level 4 Apprenticeship) Location: Stockport (Hybrid – Minimum 2 days per week onsite)Start Date: April 2026Contract Type: Contract / Freelance (Block Delivery)Duration: April 2026 – January 2027 Learners are midway through their apprenticeship, with structured delivery blocks scheduled across the remainder of the programme. Delivery will be a blend of: Minimum 2 days per week onsite in Stockport 3 days per week online delivery This is an excellent opportunity for a trainer who enjoys working with apprentices and is confident both delivering and developing technical training content. Delivery Schedule Training blocks are scheduled for: April 2026 June 2026 August 2026 November 2026 January 2027 Key Responsibilities Deliver engaging, high-quality teaching across Level 4 Software Developer standards Deliver blended learning (face-to-face and remote sessions) Develop and refine training materials for upcoming delivery blocks Support apprentices’ technical understanding and practical development Prepare learners for successful completion of programme requirements Essential Experience & Skills Proven experience delivering Software Development training (commercial or apprenticeship setting) Experience working with apprentices or early-career learners Strong knowledge of core software development principles and practices Ability to develop and structure technical training content Confident classroom and virtual delivery skills Desirable Experience delivering Level 4 Software Developer Apprenticeship Teaching qualification (e.g., PGCE, CertEd, Level 3 AET or above) Industry experience as a Software Developer Location Requirement Candidates must be able to commute to Stockport for onsite delivery (minimum 2 days per week during block delivery). As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

We are seeking a strategic and commercially driven Senior Client Manager to lead growth across our National Security portfolio.   Senior Client Manager - National Security Salary - £80,000 - £95,000 plus bonus and DV bonus Clearance - UKIC eDV required (will consider lapsed clearances) Location - Surrey or Hampshire  This is a senior role focused on driving revenue, shaping new products and services, and building trusted relationships with high-profile government clients operating at the cutting edge of technology. You will play a critical role in influencing strategy, leading business winning activity, and ensuring customer priorities shape our innovation roadmap. The Role As Senior Client Manager, you will: Own and execute the National Security business development strategy Lead growth across defined client portfolios and "Fields of Play" Build and maintain senior stakeholder relationships within National Security and Public Sector organisations Act as a trusted advisor, translating emerging technology into client value Shape the development of new IP, products and service offerings Champion the "voice of the customer" to ensure strategy aligns with client priorities Provide visible leadership across Sales, Solution Architects, Bid Teams and Campaign Managers Drive a high-performance, accountable business winning culture Key Responsibilities Strategic Growth & Business Winning Lead end-to-end business development activity from opportunity identification through to contract award Sponsor and direct bids, setting strategy, governance and resource alignment Manage bid budgets and ensure disciplined commercial oversight Build and maintain a strong, qualified pipeline aligned to order intake targets Contribute to revenue forecasting and long-term growth planning Client & Stakeholder Leadership Develop and maintain senior-level relationships across National Security clients Coordinate cross-functional internal teams to deliver cohesive account strategies Actively manage risks and opportunities impacting campaigns and portfolio performance Represent the organisation as a senior leader within the client environment Campaign & Product Leadership Direct campaign activity including events, marketing investment, thought leadership and innovation funding Sponsor product development initiatives aligned to strategic priorities Collaborate with Product Managers and Technical Leads to ensure solutions meet evolving customer needs Financial & Performance Accountability Drive revenue and margin performance aligned to budget and business unit strategy Build and sustain a strong order book Support transformation and continuous improvement initiatives within the Sales function About You You are commercially astute, technically curious, and motivated by solving complex challenges in high-stakes environments. Essential Experience Proven experience in senior business development or growth leadership within National Security, Defence, or Public Sector Strong track record of leading successful business winning activity and complex bids Experience managing pipelines, forecasts and order intake targets Excellent stakeholder management skills, including engagement at senior levels Strong leadership capability across cross-functional teams Understanding of National Security and Public Sector priorities and procurement environments Desirable Experience Experience with structured business winning methodologies and governance processes Knowledge of commercial and contracting frameworks within government Exposure to Cloud and/or AI-enabled solutions Experience shaping new products, services or IP Security Clearance - You will ideally hold an active eDV clearance. We can also consider applicant who have previously held eDV level clearance that has now lapsed. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

FR Secure is partnering with a rapidly expanding consultancy that delivers cutting-edge cyber and information assurance solutions for high-security government and industry clients. Rate: £750 - £800 per day - 12 month contractLocation: Cheltenham, Gloucester (Hybrid Working)Clearance Required: eDV clearance Join a Leading Consultancy Driving National Security Innovation  We're looking for multiple Cyber Security & Information Assurance Consultants to support long-term, mission-critical programmes in the National Security sector. Your Role As a Cyber Security & Information Assurance Consultant, you will: Deliver expert security advice for BAU, technical refresh, and new project initiatives. Implement and improve governance models aligned with client business needs. Identify cyber risks and propose risk-based mitigation strategies. Conduct compliance assessments across systems and processes to evaluate cyber and information assurance posture. Develop, refine, or review security policies and procedures to align with corporate and regulatory standards. Build strong relationships with clients and internal teams to enhance the value of Cyber Security & Information Assurance services delivered. What You Bring We're looking for people who can make a real impact. You should have: Proven experience in Cyber Security & Information Assurance within Defence or UK Government environments. Strong understanding of risk management frameworks Familiarity with government and defence security standards such as: HMG/NCSC IA Policies and Guidelines JSP440 and other MoD IA standards Cyber Essentials NIST, NIS-D You will ideally hold CISM / CISSP or similar higher level recognised and current Information Security or Assurance certification Excellent stakeholder communication skills - you can clearly explain complex security concepts to both technical and non-technical audiences. Security Clearance Due to the highly sensitive nature of the work, all applicants must hold valid eDV clearance. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

3rd Line Support Engineer / Solutions Engineer – London (central)– Hybrid-  £48K DOE A growing MSP specialising in the media industry is expanding their technical team. Supporting over 5,000 users and 100 businesses from their London base, they've built their reputation on delivering quality service and fostering a genuinely collaborative culture. They're now looking for a Solutions Engineer with solid 3rd line experience to join their infrastructure team, reporting directly to the Head of Infrastructure. This is a proper 3rd line position where personality and approach matter just as much as technical ability. What's in it for you? Salary of up to £48,000 DOE Hybrid working- (Tuesday to Thursday) and two days working remotely. You'll spend your first month predominantly in the office to embed properly with the team, then settle into a pattern of three days in the office. £££ towards professional development. Quarterly and annual staff awards Funded social events Key skills: Backup solutions experience, particularly around Veeam and data recovery. Hybrid environment expertise covering on-premises infrastructure, cloud platforms and the integration between the two. Networking knowledge including TCP/IP, VLANs, VPNs and routing protocols. Day to day: You'll be the escalation point for junior engineers whilst working on client projects and infrastructure upgrades across their diverse creative client base. Providing senior technical support both remotely and on site, managing server configurations and virtual environments using Hyper-V, and overseeing enterprise backup solutions. You'll work on client networks ensuring configurations are sound, lead implementations of cloud services like Microsoft 365 and Intune, and contribute to infrastructure projects including system migrations and server virtualisation. Documentation is taken seriously, as is maintaining strong client relationships and managing expectations effectively. Other core technical areas include: Windows Server management covering Active Directory, DNS, DHCP and Group Policies Cloud storage solutions like Lucidlink and Egnyte MDT for OS deployment Security tools such as Microsoft Defender, Sophos or Bitdefender. If you're looking to join a company where they will invest in your development, growing impressively and working with some genuinely interesting clients, this is worth a conversation. This is a 2-stage process, interviews are due to take place next week… APPLY NOW or email Alicia@forwardrole.com 3rd Line Support Engineer / Solutions Engineer – London (central)– Hybrid-  £48K DOE As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

Cyber and Information Assurance Security Consultants Salary: £50,000 - £85,000 + bonusLocation: Cheltenham, Gloucester (Hybrid Working)Clearance Required: eDV clearance Join a Leading Consultancy Driving National Security Innovation FR Secure is partnering with a rapidly expanding consultancy that delivers cutting-edge cyber and information assurance solutions for high-security government and industry clients. We're looking for multiple Cyber Security & Information Assurance Consultants to support long-term, mission-critical programmes in the National Security sector. Your Role As a Cyber Security & Information Assurance Consultant, you will: Deliver expert security advice for BAU, technical refresh, and new project initiatives. Implement and improve governance models aligned with client business needs. Identify cyber risks and propose risk-based mitigation strategies. Conduct compliance assessments across systems and processes to evaluate cyber and information assurance posture. Develop, refine, or review security policies and procedures to align with corporate and regulatory standards. Build strong relationships with clients and internal teams to enhance the value of Cyber Security & Information Assurance services delivered. What You Bring We're looking for people who can make a real impact. You should have: Proven experience in Cyber Security & Information Assurance within Defence or UK Government environments. Strong understanding of risk management frameworks Familiarity with government and defence security standards such as: HMG/NCSC IA Policies and Guidelines JSP440 and other MoD IA standards Cyber Essentials NIST, NIS-D You will ideally hold CISM / CISSP or similar higher level recognised and current Information Security or Assurance certification Excellent stakeholder communication skills - you can clearly explain complex security concepts to both technical and non-technical audiences. Security Clearance Due to the highly sensitive nature of the work, all applicants must hold valid eDV clearance. Ready to advance your career in national security? As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

We're seeking an Infrastructure Engineer to join an ambitious technology function supporting secure, mission‑critical environments for well‑known clients. Infrastructure Engineer Salary: £40,000 - £55,000 plus a strong benefits packageSecurity Clearance: SC clearance required (with eligibility for DV)Location - Cheltenham Role Overview This position offers a broad technical scope, working across on‑premise, cloud, and hybrid platforms while helping to evolve infrastructure through automation, modern tooling, and best practice. You'll be hands‑on, technically curious, and comfortable collaborating with DevOps and security specialists to improve resilience, performance, and scalability across the estate. Key Responsibilities Design, deploy, and maintain physical and virtual server environments Administer cloud and hybrid platforms using AWS, Azure, and/or GCP Support and troubleshoot enterprise networking technologies including firewalls, VPNs, routing, switching, and load balancing Manage identity, access control, and authentication services in line with security standards Create and maintain scripts and automation to streamline infrastructure operations Implement and support monitoring, logging, and alerting solutions to enhance system reliability Maintain backup, disaster recovery, and business continuity capabilities Investigate and resolve infrastructure incidents, performing root cause analysis where required Work closely with DevOps, cyber security, and application teams on ongoing improvements and project delivery Skills & Experience At least 2 years' experience in an Infrastructure, Systems, or Platform Engineering role Strong administration skills across Windows and/or Linux environments Practical experience with virtualisation technologies such as VMware, Hyper‑V, or KVM Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VLANs Scripting ability using tools like PowerShell, Bash, or Python Hands‑on experience with cloud services, particularly AWS and/or Azure Exposure to monitoring and observability platforms such as Splunk, Datadog, or Nagios Good understanding of infrastructure security concepts and best practices Experience using Infrastructure as Code and automation tools (e.g. Terraform, Ansible, CloudFormation) Familiarity with enterprise storage and backup solutions, including SAN/NAS technologies As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

Manual QA Lead (Apps) - London, Hybrid (2 days per week) - £75k + Equity Key skills: Qase, Linear, Jira, Postman, curl, SQL I'm working with a rapidly growing tech startup to find their next Manual QA Lead. Quality is absolutely critical to their success, and they need a Manual QA Lead who can balance hands-on testing with leading a 7-person QA team. This isn't a role where you sit back and just manage. You'll be rolling up your sleeves daily triaging bugs, reproducing issues, testing user journeys whilst also mentoring your team and setting the QA strategy. What’s in it for you? Salary up to £75K + equity Hybrid working from London (2 days a week on site) Flexible working 1 day off per month for dedicated learning and development x2 company trips per year Home office budget Regular socials Minimum 33 holidays per year What You'll Need: 5+ years in QA with significant manual testing experience 2+ years testing mobile apps (iOS/Android) 2+ years line management experience Strong track record building and leading QA teams Experience with test management tools (Qase) and project management platforms (Linear/Jira) Comfortable working in Agile environments alongside developers Day-to-Day: Plan releases and prioritise work based on the roadmap Mentor and guide the QA team Triage bugs and ensure critical issues are resolved quickly Reproduce user-reported bugs with clear reproduction steps Test common user journeys to ensure they're smooth and problem-free Use the right tools to streamline the QA process Bonus Points: Mobile test automation experience API testing (Postman, curl) Testing experience on both iOS and Android SQL for test data collection Startup experience If you're a hands-on QA Tester who loves manual testing but also has the leadership chops to guide a team, I'd love to hear from you. APPLY NOW or email your CV to alicia@forwardrole.com *Please note the role does not offer sponsorship and is not suitable for those on short term or student visas* Manual QA Lead (Apps) - London, Hybrid (2 days per week) - £75k + Equity As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

SENIOR SOLUTIONS ENGINEER (3RD LINE) - HYBRID – LONDON I'm working with a fast-paced MSP based in London who support 100+ clients and over 5,000 users. They're known for their exceptional service quality and strong team culture, and they're now looking for a Senior Solutions Engineer to join their growing infrastructure team as a technical leader. The Role: You'll be leading 3rd line support, taking ownership of complex infrastructure projects, and acting as the go-to technical expert for the team. This is a fantastic opportunity for an experienced engineer from an MSP or fast-paced IT background who's ready to mentor others, drive strategic solutions, and work directly with clients on high-level technical challenges. What's on offer: Up to £52K DOE  Based in the city of London Hybrid working, 4 days on site and WFH on Fridays! Additional remote days available Monday to Friday (9am – 6pm) Professional development and learning opportunities 22 days' annual leave plus Bank Holidays (increasing to 25 days with service) Quarterly and annual staff awards Funded social events and referral bonuses What you'll be doing: Lead expert-level 3rd line support across servers, virtualisation, networking, cloud, and security Take full ownership of infrastructure projects from start to finish (migrations, cloud deployments, network upgrades) Be the primary escalation point for the engineering team on complex technical issues Work directly with clients to understand their requirements and deliver tailored IT solutions Mentor and develop junior engineers, helping them grow their technical skills and careers Design and implement security solutions including firewalls, endpoint protection, and cloud security Manage client expectations and guide them through technical implementations Create comprehensive documentation and provide clients with performance insights and recommendations What you'll need: Extensive experience in IT infrastructure, ideally from an MSP background or fast-paced multi-client environment Expert-level Windows Server skills (Active Directory, DNS, DHCP, GPOs, WDS) with advanced troubleshooting ability Strong virtualisation experience (Hyper-V, VMware) and cloud expertise, particularly Microsoft Azure In-depth knowledge of backup solutions (Veeam, Cove, Acronis) and disaster recovery planning Advanced networking skills including VLANs, subnetting, TCP/IP, VPNs, and firewall management (Fortinet, Juniper, Watchguard, Palo Alto) Experience with storage platforms such as Dell PowerVault and Synology Proven track record of successfully delivering complex IT projects Excellent communication skills with the ability to build strong client relationships Natural leadership qualities and passion for mentoring others Nice to haves: Knowledge of endpoint protection solutions (Microsoft Defender, Sophos) Experience working with large datasets across multiple environments Background in security and compliance standards Azure certifications or other relevant qualifications If you're an experienced Senior Engineer or 3rd Line professional looking to take on a leadership role within a thriving MSP where quality, people development, and technical excellence genuinely matter, APPLY NOW or email your CV to alicia@forwardrole.com *Please note you must be based in London and the role cannot offer sponsorship*  SENIOR SOLUTIONS ENGINEER (3RD LINE) - HYBRID – LONDON As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

SOLUTIONS ENGINEER (2ND/3RD LINE) - HYBRID – LONDONI'm working with a fast-paced MSP based in London who support 100+ clients and over 5,000 users. They're known for their exceptional service quality and strong team culture, and they're now looking for a Solutions Engineer to join their growing infrastructure team.The Role:You'll be providing 2nd line support with exposure to 3rd line work, acting as a key technical resource for their clients. This is a brilliant opportunity for someone from an MSP or fast-paced IT background who's ready to step up and take on more complex infrastructure challenges whilst building strong client relationships.What's on offer: £42,000Based in the city of LondonHybrid – 4 days on site and WFH on Fridays!Additional remote days availableMonday to Friday (9am – 6pm)Professional development and learning opportunities22 days' annual leave plus Bank Holidays (increasing to 25 days with service)Quarterly and annual staff awardsFunded social events and referral bonuses What you'll be doing: Provide 2nd line technical support verging on 3rd line to clients, both remotely and on-siteAssist with server configuration, installation, and virtualisation (Hyper-V)Support enterprise backup solutions (Veeam) and help ensure data recovery processes run smoothlyManage client networks including DNS, DHCP, VLANs, and IP routing configurationsHelp implement cloud-based services (Microsoft 365, Google Apps, Amazon S3)Act as escalation point for 1st line engineers and work alongside senior team membersContribute to infrastructure projects such as migrations, upgrades, and server virtualisationPrepare and maintain detailed technical documentationDeliver excellent customer service, building rapport with clients and managing their expectations What you'll need: 3+ years' experience in IT infrastructure and support, ideally from an MSP background or working as part of a small team in a fast-paced environmentSolid Windows Server knowledge (Active Directory, DNS, DHCP, Group Policies, WDS)Experience with virtualisation technologies (Hyper-V or VMware)Good understanding of Veeam Backup & ReplicationStrong networking fundamentals (TCP/IP, VLANs, VPN, routing protocols)Experience with Microsoft IntuneExcellent communication skills and natural ability to build rapport with clientsComfortable working at pace in a busy, multi-client environment Nice to haves: Experience with cloud storage platformsKnowledge of MDT for OS imaging and deploymentsFamiliarity with security solutions (Microsoft Defender, Sophos, Bitdefender)Experience managing large datasets across multiple client environments If you're an experienced 2nd Line Engineer looking to step up to 3rd line work within a thriving MSP where quality and people genuinely matter, APPLY NOW or email your CV to alicia@forwardrole.com*Please note you must be based in London and the role cannot offer sponsorship* SOLUTIONS ENGINEER (2ND/3RD LINE) - HYBRID – LONDONAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.