About the Role
We’re looking for an experienced Contract Business Analyst to support a critical software migration project within a retail/ecommerce environment. You’ll play a key role in understanding business needs, gathering and documenting requirements, mapping processes, and working closely with technical and operational teams to ensure a smooth and successful migration.
This is a hands-on role requiring a strong understanding of ecommerce or retail operations, systems, and data workflows.
Key Responsibilities
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Collaborate with stakeholders across ecommerce, IT, operations, and customer service to gather and document detailed business and technical requirements.
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Analyse current systems and processes to understand impacts of the migration.
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Create as-is and to-be process maps, gap analyses, and data flow diagrams.
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Support solution design by translating business requirements into functional specifications.
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Work closely with the Project Manager to manage scope, priorities, risks, and dependencies.
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Facilitate workshops, interviews, and walkthroughs to validate requirements and solutions.
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Assist with data mapping, data migration planning, and testing (e.g. UAT, regression).
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Help define KPIs and success metrics for the post-migration state.
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Support change management efforts, including training material and user documentation.
Skills & Experience Required
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Proven experience as a Business Analyst in retail or ecommerce environments.
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Strong background working on software or system migration projects (e.g., ERP, ecommerce platforms, CMS, OMS).
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Excellent stakeholder engagement and communication skills.
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Experience with process modelling, data mapping, and requirement documentation.
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Familiarity with both Agile and Waterfall methodologies.
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Strong analytical and problem-solving skills with attention to detail.
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Proficient with tools such as Jira, Confluence, Miro, Lucidchart, or similar.
Nice to Have
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Experience with ecommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud).
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Exposure to retail systems such as WMS, OMS, POS, or CRM.
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Knowledge of data migration, data quality assurance, and UAT processes.
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Understanding of omnichannel or international ecommerce operations.
Get in touch with dani@forwardrole.com for more information.
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