Looking for a role where you can make a real impact in a growing, purpose driven company?
Want to be part of a team where your voice is heard and your ideas matter?
Ready to grow your career while making a positive difference for customers and the planet?
- Altrincham, Manchester - Hybrid Working – 4 days in the office, 1 day working from home after passing your 3 months’ probation
- 35 hours per week - 9am - 5pm - Monday - Friday
- £25,400 + Benefits
Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part of a value led organisation where your contribution is genuinely recognised with plenty of room to grow your career.
What’s in it for you?
- 25 days annual leave + 1 extra day for your birthday off + options to buy an additional 3 days per year after passing probation
- Salary of £25,400
- Career development and progression opportunities in a scaling SaaS business
- Enhanced Maternity and Paternity Leave
- Medical Health Cash Plan
- A flexible, supportive working environment that promotes work life balance
- The chance to be part of a certified B Corporation, committed to making a positive impact for people, customers and the planet
- Regular team socials and an inclusive, collaborative culture
You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets and seeing the customer enquiry through to completion.
What You'll Be Doing?
- Acting as the first point of contact for customers, delivering friendly and professional support via phone and email
- Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups
- Building strong relationships with clients, keeping them informed and ensuring a positive experience throughout
- Working closely with internal teams to continuously improve the customer journey
- Identifying common trends in customer queries and suggesting improvements to products or processes
- Staying informed about company products, services, and systems to provide the best possible support
You'll be a great fit if you:
- Have a positive, problem-solving mindset and a friendly approach to customer service
- Enjoy working in a fast paced environment and are able to adapt to shifting priorities
- Communicate confidently and clearly, both verbally and in writing
- Are organised, with strong attention to detail and a commitment to quality
- Thrive as part of a team and are keen to learn and develop
- Ideally have worked within Customer Services, Contact Centre or in an environment where you have to offer high levels of Customer Support on a daily basis including communication channels like phone and email
- Bring experience in a similar customer service or advisor role or have relevant transferable skills with the right attitude
This is a 1 stage process, so if interested APPLY NOW or email alicia@forwardrole.com for immediate consideration…
Client Success Specialist- Altrincham - Hybrid
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