CRM Manager
Cira £45k (potential to go higher dependent on experience)
Hybrid working (2 days onsite, 3 remote)
Manchester (free parking and easily accessible on public transport)
Forward Role are partnering with a fast-growing, global travel and technology business to recruit a CRM Manager who will take ownership of customer engagement across multiple brands.
In this role, you’ll work closely with marketing, trading, and commercial teams to enhance customer experiences, improve retention, and drive revenue growth.
If you have a proven track record in B2C CRM, enjoy optimising campaigns, and thrive in a collaborative, fast-moving team, this could be the perfect role for you.
Responsibilities:
- Develop and execute multi-channel CRM campaigns to improve customer engagement and loyalty.
- Analyse campaign performance and customer data to optimise strategies and drive results.
- Collaborate with internal teams to align CRM initiatives with business and commercial goals.
- Lead testing and innovation of customer journeys to enhance overall experience and retention.
- Manage and prioritise multiple projects in a fast-paced environment while delivering measurable outcomes.
What we’re looking for:
- Proven CRM or Email Marketing B2C experience
- Strong knowledge of CRM systems, principles, and campaign best practices.
- Skilled in analysing data and segmenting audiences to drive results.
- Collaborative with excellent communication and a creative, outcome-focused approach.
- Able to manage multiple projects, adapt in a fast-paced environment, and enhance customer experiences.
- Line management experience
- Experience working with trading teams
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.