Customer Insights & Data Planning Manager
Location: Remote, with occasional travel to Dublin.
Salary: up to £60,000
We’re working with a well-established, fast-growing business in the insurance and financial services sector to find a talented Customer Insights & Data Planning Manager. This is an exciting opportunity for someone who loves turning complex data into clear, actionable strategies that shape customer engagement and marketing performance.
As the Customer Insights & Data Planning Manager, you’ll play a key role in helping the marketing function understand and act on customer behaviour.
You’ll analyse trends, map customer journeys, and guide test-and-learn initiatives that improve acquisition, retention, and loyalty.
This role sits at the intersection of data, marketing, and strategy - ideal for someone who is technically savvy in understanding how different segmentations and cluster models work, but also who is commercially adept, enjoys influencing decision-making and driving measurable results through insight.
Key Responsibilities
- Manage customer segmentation models and performance scorecards covering engagement, conversion, and retention.
- Develop behavioural journey maps to identify pain points and opportunities for optimisation.
- Lead test-and-learn programmes, ensuring experiments are designed with clear hypotheses and measurable outcomes.
- Deliver meaningful insights and strategic recommendations to improve CRM, campaign, and proposition performance.
- Partner with CRM, data engineering, and automation teams to ensure systems are aligned for accurate targeting and reporting.
- Present complex analytical findings in a clear, concise way for marketing and senior leadership audiences.
What You’ll Bring
- Strong experience in customer insight, marketing analytics, or data planning.
- Strong understanding of customer segmentation, lifetime value, and churn metrics.
- Proficiency in SQL and data visualisation tools; knowledge of Python or R is an advantage (ability to interpret complex modelling work)
- Hands-on experience with CRM and marketing automation platforms (Salesforce, Adobe, HubSpot, etc.).
- Excellent communication skills, able to turn data into actionable recommendations.
- A collaborative mindset and a genuine passion for using data to enhance marketing impact.
If you’re looking for a role where you can combine technical, analytical skills with strategic influence - helping a leading brand connect more effectively with its customers - we’d love to hear from you.
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
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