Forward Role has partnered with an established travel organisation seeking an experienced Senior Product Owner to take ownership of high-traffic, customer-facing websites across a portfolio of specialist travel brands.
This role is responsible for shaping and optimising end-to-end website journeys, ensuring modern UX standards, strong conversion performance, and a scalable, future-proof web platform. You will lead discovery, experimentation, delivery and continuous improvement across search, browse, product pages, booking flows and customer self-service.
Working closely with UX, engineering, marketing and commercial teams, you will drive measurable improvements in customer experience and business performance within a fast-paced, Agile environment.
Key Responsibilities
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Own and evolve a unified, modern website experience aligned to a wider digital transformation programme
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Define and manage the website product roadmap, covering UX improvements, platform upgrades, new features and technical enhancements
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Deliver measurable uplift in conversion across key journeys (search, browse, product pages and booking flow)
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Improve website performance, speed, reliability and accessibility
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Translate customer and business needs into clear requirements, user stories and acceptance criteria
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Lead the development and adoption of customer self-service features (e.g. booking management, amendments, documentation)
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Support CRO and experimentation initiatives to deliver incremental gains
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Ensure high-quality, customer-centric features are delivered on time and within engineering capacity
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Collaborate closely with UX, engineering, content, brand, CRO and marketing teams
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Embed Agile product development principles and best practices
About You
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Target-driven and motivated by delivering measurable outcomes
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Highly detail-oriented with a strong focus on quality
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Confident communicator with excellent written and verbal skills
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Adaptable and quick to learn new systems, products and processes
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Proactive, positive and comfortable taking ownership
Experience
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Minimum 3 years’ experience in travel, hospitality, OTA or complex e-commerce environments
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Experience working across multi-brand or multi-market websites
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Familiarity with travel product models such as accommodation, flights, packages, tours or ancillaries
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End-to-end ownership of website journeys including search, product detail pages, booking flows and self-service
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Experience working with design systems, reusable components and scalable front-end architectures
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Strong collaboration with UX teams to deliver accessible, user-centred experience
On Offer
- Competitive Salary £55k-£60k
- 22 days holiday + bank holidays
- Travel discounts
- Hybrid working - 2 days in the office and 3 days from home
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Forward Role is operating as an employment agency.
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