A fast-growing business in the retail and e-commerce sector are looking for an IT Support & Systems Engineer who's ready to take proper ownership of their IT function.
IT Support & Systems Engineer | Liverpool | on site | up to £44K DOE
This isn't just another support job where you're stuck answering tickets. Within 6 to 12 months, you'll be leading projects like their Intune rollout, security improvements, and SharePoint deployment.
The business is moving away from relying on external MSP support and are planning on building everything in-house. That means you'll have real influence over how technology gets delivered and a genuine opportunity to shape the IT environment as the company scales.
They need someone who's happy to get stuck in, wants to learn, and has the right attitude towards picking up new things. If you know you want to progress long term and you're not looking to stay on the service desk forever, this is worth a conversation.
What's in It for You?
- Salary up to £44,000 depending on your experience
- Performance-based bonus
- 25 days' holiday + 8 bank holidays + your birthday off
- You'll be leading on proper projects within 6 to 12 months (Intune rollout, security work, SharePoint)
- Work with a growing company that's investing in building their internal IT properly
- Generous employee discount
- Company pension, Life insurance
- Enhanced maternity & paternity leave
- Benefits platform
- Free parking on-site + free refreshments
- Smart casual dress code
- Modern, cloud-based technology environment
Key Skills & Experience
- Experience in IT support covering first and second line
- Comfortable with both MacOS and Windows environments
- Working knowledge of Entra ID, Intune, M365, and Azure (or willing to get up to speed quickly)
- Can handle user onboarding/offboarding and device lifecycle management
- Some experience with cloud environments and security practices
- Strong troubleshooting ability across hardware, software, and network issues
- Good communicator who can deal with users at all technical levels
- Proactive approach to problem solving and keen to develop your skills
- Ideally you will come from a retail or ecom background!
Day-to-Day Responsibilities
- You'll be the main IT contact across the business, supporting users in retail, warehouse, and head office.
- On a typical day, you'll be troubleshooting technical issues, managing devices and user accounts, and keeping everything running smoothly across MacOS, Windows, and M365.
- Beyond the reactive support work, you'll take ownership of projects that genuinely improve how IT works. That could be rolling out Intune properly, tightening up security controls, getting SharePoint adoption up, or working with third party vendors to sort out infrastructure.
- You'll also be documenting processes, testing disaster recovery plans, and making sure the business is set up to scale.
This is a hands-on role where you'll be visible across the company, working with people who have wildly different levels of technical confidence. You need to be comfortable working independently, managing your own priorities, and staying calm when things get busy or go wrong.
If you're looking for a role where you can take proper ownership, learn quickly, and lead on meaningful projects, APPLY NOW or email Alicia@forwardrole.com
IT Support & Systems Engineer | Liverpool | on site | up to £44K DOE
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