A fast-growing fibre network provider is looking for a Level 2 Network Support Engineer to join their expanding NOC team. Working primarily with Wholesale Partners, you'll be delivering end-to-end managed solutions across Managed LANs, WiFi, and WLAN environments.
Level 2 Network Support Engineer | Manchester | Hybrid | £35K
They're building out a genuinely strong network team and need someone with a solid MSP background, hands-on managed services experience, and a real passion for delivering outstanding service in a fast-paced environment.
If you're ready to own complex escalations, mentor junior engineers, and go deep on managed LAN, managed WiFi, and firewall environments, this is the kind of role that takes your career to the next level.
What's in It for You?
- Salary of £35K
- Hybrid working, 3 days in Manchester city centre office
- 25 days annual leave + bank holidays, with the option to more
- Private healthcare, for you and your family
- Contributory pension with life assurance
- Birthday off, moving day off, wedding bonus + day off
- Gift day at Christmas
- Paid wellbeing day, to spend however makes you happy
- Free monthly breakfasts and team socials
- Join a business at the cutting edge of full-fibre infrastructure during a period of rapid national expansion
Key Skills & Experience
- Experience in a network support role, ideally within an MSP environment
- Demonstrable experience delivering Managed WiFi and Managed Firewall solutions
- Strong background in Managed LAN environments, including VLANs, switching and routing
- Solid fundamentals across TCP/IP, DNS, DHCP, routing and switching
- Hands-on firewall administration, preferably with Fortinet products (policy creation, VPN config, IPS management)
- Proficiency with network monitoring and diagnostic tools
- Ability to read and interpret network diagrams and documentation
- Strong communication skills, equally comfortable with Wholesale Partners, technical teams, and non-technical customers
Nice to Have:
- CCNA, FCA, JNCIA-MistAI or CWNA certified, or equivalent
- Experience with Juniper, Ruckus, Fortinet or Cisco kit
- Understanding of WAN and connectivity technologies including DIA, Ethernet WAN, SD-WAN, MPLS and VPNs
- Degree in computer networking, engineering or a related field
The Role: You'll be the go-to for complex escalations, handling 2nd line support across Managed LAN, WLAN and firewall environments and making sure everything lands within SLA. Working closely with Wholesale Partners, you'll be central to delivering end-to-end managed solutions that keep customers connected and supported.
Day to day that means diagnosing and resolving switching, routing, RF and firewall issues, maintaining VPN configurations, and enforcing security policies, all documented properly in the ticketing system and knowledge base. Alongside the reactive work, you'll be running regular health checks and audits across the managed service estate to keep availability high and standards tight. When outages happen, you'll be producing RFO reports, coordinating with suppliers, and keeping customers informed throughout.
If you're technically strong, MSP-experienced, and ready to take ownership in a business genuinely investing in its network and its people, APPLY NOW or email your CV to Alicia@forwardrole.com
*Please note: this role cannot offer sponsorship and is not suitable for graduate or short-term visa holders*
Level 2 Network Support Engineer | Manchester | Hybrid | £35K
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