Forward Role are partnering with a one of the most well-known UK consumer brands with a customer base in the millions, to find a Senior CRM Manager for a 12-month contract.Senior CRM ManagerHybrid working (3 days onsite & 2 remote)ManchesterVery competitive salary + Bonus 12 Month Fixed Term Contract (starting September 2026)This is a fantastic opportunity to join a data-rich, customer-focused business where CRM is at the heart of the marketing strategy.You'll lead a team of four and play a key role in shaping customer communications, driving engagement and unlocking growth through smarter segmentation, personalisation and lifecycle marketing.Perfect for someone who loves using data and insight to influence strategy and deliver measurable results.Responsibilities: Own CRM performance across the customer lifecycle, delivering against key commercial and engagement KPIs while identifying opportunities to improve conversion, retention and reactivation.Lead customer segmentation strategy, using data and insight to create targeted, personalised customer journeys that drive engagement and business growth.Develop and optimise automated and trigger-based communications, ensuring customers receive relevant messaging at the right stage of their lifecycle.Drive a strong test-and-learn culture, using reporting, analysis and experimentation to generate insights and continuously improve CRM performance.Collaborate with teams across marketing, analytics and commercial functions to ensure CRM is fully integrated into wider business and customer growth strategies. What we’re looking for: Proven CRM experience with a track record of delivering successful multi-channel campaigns and driving commercial results.Previous people management experience, with the ability to lead, develop and motivate a high-performing CRM team.Strong understanding of customer segmentation, lifecycle marketing and personalisation strategies.Data-driven mindset, with the ability to turn insights into actions that improve performance.Confident managing stakeholders, influencing decisions and identifying new opportunities for growth in a fast-paced environment. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Senior HR Business Partner£68k per annum + car allowanceAnnual bonus & PMIRuncornHybrid Forward Role are supporting a leading UK organisation in the search for a Senior HR Business Partner to partner with senior operational and commercial leaders across a large, complex business.This is a high-impact role where you'll influence people strategy, drive organisational change, and provide commercially focused HR support at executive level. You'll be a trusted advisor, balancing strategic initiatives with operational delivery in a fast-paced environment.The Role Partner with senior leaders to deliver people plans aligned to business objectives.Provide expert HR guidance on employee relations, organisational design and workforce planning.Lead complex ER and industrial relations activity, including union engagement and consultation processes.Support business transformation and change programmes.Use people data and insights to inform decision-making and improve performance.Coach and support HR colleagues while collaborating with wider HR teams. About You Senior HR Business Partner experience within a complex, fast-moving organisation.Strong employment law and employee relations expertise.Experience working with trade unions and collective consultation processes.Proven track record of leading organisational change and transformation initiatives.Strong stakeholder management and influencing skills.CIPD Level 7 or equivalent experience. If you would like to know more please contact Alex Wright at Forward Role Recruitment or click the link to apply.As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Head of People Partnering & Talent£85k per annum + £11.5k car allowancePMI, Healthcare & annual bonusRuncornHybrid Forward Role are partnering with a global organisation who are seeking a Head of People Partnering & Talent to join them in a new role on a permanent basis. Reporting into the HR Director, you'll lead a team supporting complex, multi-site operations across a mix of frontline, distribution and corporate functions. In this role you'll be translating people strategy into initiatives that enhance organisational performance, capability and colleague experience, across all of its UK locations.As HR Business Partnering and Talent come together as one function, you'll own clear accountability across the whole employee lifecycle — from onboarding through to development, performance, reward, engagement and retention.What you'll be doing Leading commercially focused HR partnering and L&D teams, devising people plans, org design, workforce planning and restructuringStrengthening onboarding, leadership development and internal career pathwaysDriving colleague experience and engagement and retention across a dispersed, frontline-heavy workforceOwning core people programmes: performance management, reward, job evaluation and annual pay cyclesActing as the connective tissue between HR Operations, Shared Services and Centres of Expertise What we're looking for Proven experience leading HR Business Partnering and Talent (L&D, Engagement, Reward) in complex, multi-site environmentsA track record of linking people strategy to genuine business performance, not just activityExperience working across geographically dispersed, operational and frontline workforcesA leader who's as comfortable in the detail as they are in the room with senior stakeholders This role offers real influence over organisational performance, capability and colleague experience, coming from the ownership across partnering, talent, reward and engagement.If you would like to know more, please contact Alex Wright @ Forward Role Recruitment or click the link to apply.As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.