Analytics & Measurement Lead York | Hybrid, 3 days in office £65K DOE + benefitsHere's the situation: a UK-wide group with 170+ local sites has outgrown its own tracking setup. Everything currently runs client-side, so it's exposed to ad blockers and browser restrictions, there's no audience segmentation, and no formal measurement plans exist. Someone needs to build all of that from scratch, and that someone is you.This isn't a "maintain what's there" role. You'll be setting the strategy, building the standards, and getting hands-on with the implementation yourself, then turning that into guidance regional teams across Europe can follow.What's in it for you? Salary up to £65KHybrid working, 3 days in the office, with flexible hoursHealth cash planRetail discountsDiscounted services25 days holiday plus bank holidays and volunteering daysOption to buy and sell holidayPensionFunding and support with courses and educationDog friendly office Three things that matter most for this one:You'll lead the move from client-side to server-side tagging, giving the business a metrics-subdomain setup that captures data properly rather than losing it to browser restrictions.You'll own pixel tracking and tagging alongside the analytics itself, so you're not just reporting on a setup someone else built, you're building it.You'll need a genuinely solid grip on cookie consent and GDPR, with a clear view on how the data layer should govern what gets tracked and why.Day to day, expect to be: Setting Group-wide measurement strategy, tagging standards and governanceHands-on with GTM and server-side tagging implementationDefining event, data-layer and conversion-tracking standards across a large, multi-site estateMapping measurement across genuinely complex journeys, websites, booking engines, PMS/PIMS systems and marketing platformsWorking out cross-domain tracking, offline conversion measurement, QR-code attribution and campaign identificationMaking sure paid media gets reliable, consent-aware conversion signalsOwning QA and data quality across the boardSitting alongside Growth, CX and Content teams, turning their questions into measurable outcomes What you'll need to bring: Strong, advanced-level GTM and GA4 experienceA real understanding of server-side tagging and modern measurement architectureExperience building measurement plans and data-layer/event specs from the ground upA track record tracking journeys across multiple domains and systemsConsent-aware analytics know-how, including cookie consent/GDPR and advertising conversion signalsSharp debugging, QA and data quality instinctsThe ability to turn technical measurement into insight non-technical stakeholders can actually act onExperience setting standards for, and supporting, less technical regional teams Why this one's worth a look: it's genuinely a build-from-scratch role, not a "keep the lights on" one, and there's a serious amount of data across the estate to get into.Two-stage process. Apply now or email alicia@forwardrole.com to find out more.Please note, sponsorship isn't available for this role and short-term visas can't be accepted.As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

I’m working with a growing SaaS business to find a LMS Customer Success SpecialistFully remote (Must be UK based) Up to £35K + benefits I’m working with a growing SaaS business that builds and supports learning platforms for businesses delivering training to their employees and customers. They’re looking for a proactive, organised, and customer-focused Customer Success Specialist to join their team and help deliver exceptional ongoing service to existing clients. The role: They need someone who can build strong relationships with customers, help them get more value from their LMS platform, and advise them on how to make the most of it, someone who's comfortable enough with the technical/platform side to get properly stuck in, not just manage the relationship from a distance. Ideally, you have experience in customer success, account management, or client support, preferably in the L&D or SaaS B2B sector. You'll work closely with the Project Management and Development teams, bringing in technical input where a customer's needs go beyond what you can advise on directly. Key responsibilities: Take ownership of ongoing relationships for a portfolio of existing customers, acting as their main point of contact. Develop a strong understanding of each customer's goals, requirements, and how they use the platform, so you can advise them proactively rather than just reactively. Get hands-on with the platform itself, understanding configuration, user roles, and functionality well enough to advise customers directly wherever possible. Identify where a customer's request needs more technical input, and work closely with the Project Management and Development teams to get it resolved. Act as first point of contact for customer queries, managing the shared support inbox and ensuring prompt, accurate responses. Monitor customer usage and engagement to spot opportunities for customers to get more from the platform. Maintain and update support documentation, FAQs, and help guides to improve the customer experience. Identify recurring customer pain points and suggest improvements to the platform or support processes. Stay up to date with LMS developments and industry best practice to provide expert guidance. Must have: Experience in customer success, account management, or client support, preferably within an LMS, L&D, or SaaS B2B environment. Comfortable with the technical/platform side of a system, this role needs someone who can get hands-on, not just manage relationships. Ideally experience working with an LMS Excellent communication skills, both written and verbal, with a consultative and customer-centric approach. Strong problem-solving skills, with the ability to troubleshoot issues and know when to escalate. Familiarity with Learning Management Systems and an understanding of e-learning principles. Strong organisational skills, with a proactive, solutions-focused mindset. Ability to work collaboratively with cross-functional teams, including Project Management and Development. Desirable: Knowledge of LMS such as Totara or Moodle. Understanding of SCORM, xAPI, or other e-learning standards. Previous experience in a B2B SaaS environment, particularly in the L&D sector. Familiarity with support ticketing systems (e.g. HubSpot, Zendesk, or similar). What's on offer: Salary up to £35K Fully remote working Early finish on a Friday Flexible working hours 24 days holiday, plus bank holidays Employer-matched pension scheme (4%) Paid time off between Christmas & New Year Professional development and training opportunities Team socials to get together with the team Process: 2 stage process APPLY NOW or email alicia@forwardrole.com *You must be UK based and they cannot offer sponsorship or accept those on short term visas* As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.

Are you a Senior React Native Engineer who genuinely cares about product quality and user experience?   Senior React Native Engineer | Consumer App | React Native | Mobile Architecture | Well-funded startup | London Hybrid | £65,000 - £90,000 DOE Do you notice when an animation feels slightly off? Do you spend time thinking about performance, interactions, and the small details that make an app feel polished? If so, this could be worth a look I'm currently working with a well-funded consumer technology business that is reimagining how customers discover and purchase premium products online. Operating within a market that has traditionally been slow to innovate, they've built a membership-led platform that combines technology, commerce and curated customer experiences into a single digital product. Whilst still relatively early in their engineering journey, the wider business already has significant commercial backing, an established customer base, and ambitious plans for growth over the coming years. As they continue investing heavily in their technology platform, they're now looking to hire a Senior React Native Engineer to play a key role in shaping the future of their mobile experience. This isn't a role for someone who simply wants to build screens from designs. Instead, you'll be trusted to own major parts of the mobile experience, working closely with Product and Design to create something customers genuinely enjoy using. What you'll be doing Building and evolving a React Native application across both iOS and Android Owning and extending a cross-platform design system ⚡ Creating smooth, responsive user experiences through thoughtful animations, gestures and interactions Delivering seamless checkout and payment experiences ️ Contributing to architectural decisions across the mobile platform Working closely with Product and Design to balance technical excellence with user needs Mentoring other engineers and helping to raise the bar across the team What they're looking for ✔ Strong commercial React Native experience ✔ Experience shipping production applications across both iOS and Android ✔ A strong understanding of mobile architecture and application performance ✔ Experience building consumer-facing products ✔ Experience working closely with Product and Design teams ✔ Engineers who care about code quality, maintainability and user experience in equal measure ✔ Comfortable operating in a high-ownership environment where you'll be trusted to make decisions Why join? Significant ownership and influence from day one Join a business with strong commercial traction and ambitious growth plans Small, highly collaborative engineering team Opportunity to shape both the product and technical direction Work on a product where user experience genuinely matters   Salary: £65,000 - £90,000 DOE  Working setup: Hybrid London (3 days per week)   They're looking for engineers who take real pride in their craft and care about building products the right way, not just shipping features as quickly as possible. If that sounds like you, please click apply!   Senior React Native Engineer | Consumer App | React Native | Mobile Architecture | Well-funded startup | Londong Hybrid | £65,000 - £90,000 DOE As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.