Forward Role are partnering with a one of the most well-known UK consumer brands with a customer base in the millions, to find a Senior CRM Manager for a 12-month maternity cover contract.Senior CRM Manager Hybrid working (3 days onsite & 2 remote)ManchesterVery competitive salary + Bonus 12 Month Fixed Term Contract (starting September 2026)This is a fantastic opportunity to join a data-rich, customer-focused business where CRM is at the heart of the marketing strategy.You'll lead a team of four and play a key role in shaping customer communications, driving engagement and unlocking growth through smarter segmentation, personalisation and lifecycle marketing.Perfect for someone who loves using data and insight to influence strategy and deliver measurable results.Responsibilities: Own CRM performance across the customer lifecycle, delivering against key commercial and engagement KPIs while identifying opportunities to improve conversion, retention and reactivation.Lead customer segmentation strategy, using data and insight to create targeted, personalised customer journeys that drive engagement and business growth.Develop and optimise automated and trigger-based communications, ensuring customers receive relevant messaging at the right stage of their lifecycle.Drive a strong test-and-learn culture, using reporting, analysis and experimentation to generate insights and continuously improve CRM performance.Collaborate with teams across marketing, analytics and commercial functions to ensure CRM is fully integrated into wider business and customer growth strategies. What we’re looking for: Proven CRM experience with a track record of delivering successful multi-channel campaigns and driving commercial results.Previous people management experience, with the ability to lead, develop and motivate a high-performing CRM team.Strong understanding of customer segmentation, lifecycle marketing and personalisation strategies.Data-driven mindset, with the ability to turn insights into actions that improve performance.Confident managing stakeholders, influencing decisions and identifying new opportunities for growth in a fast-paced environment. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Solution ArchitectSalary: £100,000 - £125,000 + DV BonusLocation: London / CheltenhamClearance: eDV clearance requiredOverviewWe are seeking an experienced Solution Architect to drive the design and implementation of innovative digital services within the UK public sector. This role focuses on leveraging modern open-source technologies within Agile and DevOps environments to deliver high-quality, scalable solutions.Key ResponsibilitiesThe responsibilities below outline the core expectations for the role. These can be refined in collaboration with the successful candidate during the interview process:-    Engage with senior stakeholders across organisations to identify and promote opportunities for digital transformation -    Develop strong client relationships to uncover new business opportunities -    Provide guidance and support to multiple delivery teams, applying best practices and emerging technologies -    Mentor and inspire other architects, ensuring alignment with organisational objectives -    Take ownership of governance processes, addressing complex or high-risk challenges and producing robust architectural designs -    Work across a range of projects and clients simultaneously -    Present solution options clearly to senior stakeholders, facilitating informed decision-making -    Collaborate with internal teams to share expertise and continuously improve ways of working Technical Expertise:You should have strong commercial experience across several of the following areas:-    Solution and technical architecture design -    Open-source technologies -    Cloud platforms (preferably AWS) -    Security principles and best practices -    Identity and access management (e.g. OAuth, Cognito, OIDC) -    Containerisation and orchestration tools (e.g. Docker, Kubernetes) -    DevOps / DevSecOps practices and tooling -    Proficiency in one or more programming languages such as JavaScript, Java, or PythonAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Forward Role are partnering with a leading, modern university with over 100 years of heritage and a strong reputation for delivering high-quality education and outstanding student outcomes.Student Recruitment and Conversion Marketing Officer £33,482 – £38,24912 Month Fixed Term Contract Hybrid working (3 days onsite & 2 remote)Stoke-on-Trent (easily accessible on public transport)With multiple campuses and a commitment to innovation, student success and future-focused learning, our client is recognised as one of the UK's leading higher education institutions. Employing over 1,500 people, they offer a collaborative, inclusive and progressive working environment where individuals are encouraged to develop and make a meaningful impact.The role:This role supports student recruitment and conversion by improving performance across the full journey from lead to enrolment. You’ll map and optimise customer journeys, coordinate activity across multiple channels, and help drive more effective, joined-up recruitment campaigns. Working closely with internal teams, you’ll use insight, testing and continuous improvement to ensure activity is targeted, evidence-led and aligned to wider institutional goals.Responsibilities: Build and improve customer journeys to increase applications and enrolmentsCoordinate activity across teams to deliver a consistent recruitment approachTrack and report performance using CRM and PowerBI, turning data into actionsAnalyse prospect data to improve targeting, engagement and campaign effectivenessSupport delivery of automated, multi-channel campaigns and communications What you will need: Knowledge of Higher Education and the student recruitment lifecycleExperience mapping and optimising customer journeys across the full enrolment funnelStrong understanding of student recruitment funnels, applicant behaviour and conversion driversCRM experience or working knowledge, using data to segment audiences and improve performance As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.