UX Research Operations Specialist Salary: £45,000 - £55,000Location: ManchesterWorking Pattern: Hybrid (3 days in the office, 2 days from home)Domain: UX Research, Digital Product, Research Operations, FinTechAbout the Business We're partnered with a leading UK digital organisation that has built a reputation for delivering innovative, customer-focused digital products at scale. Operating within a highly regulated environment, the business continues to invest heavily in its Product, Design and UX capabilities, placing user research at the heart of its decision-making.As the UX function continues to mature, they're looking to appoint a UX Research Operations Specialist to establish scalable research operations, improve team efficiency, and enable researchers to deliver high-quality insights that shape the future of their digital products.About the Role Rather than conducting research yourself, you'll focus on building the processes, governance, tooling and operational frameworks that allow researchers to work efficiently, consistently and compliantly. You'll work closely with UX Researchers, Product, Design, Legal, Compliance and Data teams to streamline research delivery, improve collaboration and introduce scalable ways of working across the organisation.This role is ideal for someone who enjoys solving operational challenges, implementing new processes and driving continuous improvement within a user-centred environment.Key Responsibilities Research Operations & Workflow Improvement Analyse existing research processes and identify opportunities to improve efficiency and reduce operational friction. Design, implement and continuously improve scalable research operations frameworks. Support research planning, participant coordination, scheduling and operational readiness. Improve collaboration across UX, Product, Engineering, Legal, Compliance and wider business teams. Lead continuous improvement initiatives across research operations, governance and team processes. Support onboarding of new researchers through clear documentation, guidance and operational best practice. Research Tools & Operational Enablement Own and optimise the UX Research tooling ecosystem. Manage licences, user access and onboarding across research platforms. Support researchers with tooling, repository management and operational guidance. Evaluate and introduce new technologies, automation and AI tools that improve research efficiency and scalability. Stay informed on emerging UX Research Operations trends, tooling and best practice. Insight & Knowledge Management Maintain research repositories, documentation and collaboration platforms. Ensure templates, consent documentation, playbooks and governance materials remain accurate and accessible. Establish standards for repository structure, tagging, naming conventions and documentation. Improve visibility and accessibility of research findings across the organisation. Reduce duplication and improve consistency across research assets and operational documentation. Participant Operations & Governance Coordinate participant recruitment, scheduling and communications. Support participant databases and research panels. Ensure research activities align with GDPR, consent management and governance requirements. Partner with Legal, Compliance and Data Privacy teams to maintain operational standards. Support secure storage, retention and management of research data. Team Enablement & Collaboration Support the UX Research leadership team in improving operational effectiveness. Help establish scalable research standards and operational maturity. Facilitate research showcases, retrospectives, governance sessions and knowledge-sharing activities. Act as the operational connector between UX Research and cross-functional teams. Improve communication, transparency and visibility across research initiatives. Continuous Improvement Define and monitor operational metrics across the research function. Identify trends, bottlenecks and opportunities to improve delivery. Support reporting that enables the UX Research function to scale effectively. Drive adoption of operational best practice and AI-enabled workflows. Skills & Experience We're looking for someone with experience working within UX Research, Product Operations, Service Design or Digital Delivery who enjoys improving systems, processes and ways of working.You'll ideally have experience with: UX Research Operations or operational support within a digital product environment. Improving operational processes, workflows and governance. Research repositories and knowledge management platforms such as Dovetail, Confluence, SharePoint, Airtable or similar. UX Research tools including UserTesting, Maze, Qualtrics or equivalent. Participant recruitment, research governance and operational compliance. Working collaboratively with Product, Design, Engineering and business stakeholders. Excellent organisational, stakeholder management and communication skills. AI tooling, workflow automation and emerging technologies that improve operational efficiency. What's on Offer Salary of £45,000 - £55,000 depending on experience. Hybrid working with 3 days per week in the Manchester office. Opportunity to play a key role in scaling an established UX Research function. Exposure to modern UX tooling, AI adoption and operational innovation. Collaborative environment with strong investment in Product, Design and User Experience. Excellent opportunity to shape research operations within a mature digital organisation. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Senior SEO Account ManagerManchester City Centre - Hybrid - 2 days p/w in office Salary £40- £45kForward Role are once again partnering exclusively with this multi award-winning digital agency as they look to hire a Senior SEO Manager. Based in Manchester City Centre, this agency continue to go from strength to strength when it comes to winning new high-profile accounts and continuing their impressive growth.As they to build out their team further, they are looking to hire an experienced Senior SEO Account Manager who has proven experience of delivering SEO and AI Search strategies for clients.This is your chance to be part of a renowned agency with a strong reputation in SEO who are leading the way in AI Search. You’ll be working with an enviable client list, predominantly in the ecommerce sector.The role: Lead the delivery of SEO and AI Search strategies across a portfolio of client accounts, ensuring campaigns achieve agreed objectives, KPIs and growth targetsDevelop and refine integrated search strategies, helping clients maximise visibility across traditional search engines and emerging AI platformsBuild strong client relationships, acting as a trusted advisor and presenting performance insights, and strategic plans in a clear, commercially relevant wayMonitor campaign performance, budgets and resource allocation, identifying opportunities to improve efficiency, results and ROIIdentify opportunities for account growth, supporting upsell initiatives, new business proposals and the development of new service offeringsManage junior team members and contribute to a culture of collaboration, innovation and continuous improvement across the wider digital marketing team. They are a close-knit bunch who really look after their staff and employee happiness is top of the agenda- expect everything from group PT sessions, & company wellness days, to clear development plans and of course some fun socials thrown in there.  Progression and development opportunities are huge as you’ll have the chance to be part of an agency who are really going places!As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.

Head of Sales Salary: £55,000-£60,000 (OTE £80,000) Location: Chorley, Lancashire | Full Time | Office BasedOur client is a fast-growing brand that continues to scale, they're looking for a Head of Sales to lead and develop the sales function, driving sustainable revenue growth through a high-performing inbound and outbound sales team.The RoleThis is a commercially focused role with a strong emphasis on performance, experimentation and continuous improvement. You'll oversee a team of 10 sales advisors across inbound and outbound channels, driving revenue growth and customer lifetime value.What You'll Be Doing Leading the team – motivating and developing sales advisors through regular coaching, training and performance management.Owning sales strategy – across inbound and outbound channels, ensuring every opportunity is maximised.Driving commercial performance – improving conversion rate, average order value (AOV), revenue and order volume while maintaining healthy gross margins.Raising standards – implementing best-in-class sales techniques, objection handling and call quality.Managing KPIs – monitoring individual and team performance, providing regular feedback, development plans and recognition.Improving processes – identifying opportunities to enhance CRM usage, lead management and customer experience.Working cross-functionally – partnering with Marketing to optimise lead quality and campaigns, with Commercial on pricing and product availability, with Operations on service levels, and with Finance on margin management and forecasting.Building the team – recruiting, onboarding and developing future sales talent. What We're Looking For Proven experience leading a high-performing sales team in a fast-paced commercial environment.Strong coaching, mentoring and people leadership skills.A track record of improving conversion rates and commercial performance.Commercially astute, with a strong understanding of balancing revenue growth and margin.Excellent analytical skills with the ability to turn data into action.A strong work ethic with a hands-on leadership style.Confidence collaborating with cross-functional stakeholders including Marketing, Commercial, Finance and Operations.Experience within e-commerce, retail, horticulture or a similar customer-focused sector is advantageous. If you're a commercially driven sales leader ready to take ownership of a growing sales function, we'd love to hear from you.Apply Now! - For more info call 07514950292 or email elliott@forwardrole.comAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.